Operations Manager

3 days ago


North Andover, Massachusetts, United States The Colony Group Full time
Operations Manager

The Colony Group is seeking an experienced Operations Manager to support our NEIRG Wealth Management Team in North Andover, MA. This is an excellent opportunity for candidates who are interested in progressing in wealth management operations.

Key Responsibilities:
  • Oversee the internal operations of the firm, including client service and reporting, trading operations, technology, and marketing support.
  • Manage a team of client service, trading, and operations professionals to ensure seamless execution of daily tasks.
  • Analyze current workflows and operational processes, recommending solutions or improvements where necessary.
  • Lead the firm's digital transition for existing and new clients, optimizing digital onboarding and service tools from custody partners and integrating with the firm's current and future technology stack.
  • Act as the senior liaison on custodian relationships (Schwab, and Fidelity) and serve as an escalation point on client issues, transaction requests, account opening & closing activities.
  • Enhance and maintain internal KPIs and dashboards to evaluate firm operational performance and risk.
  • Lead operations discussions during monthly management meetings and work with the Chief Compliance Officer to ensure critical procedures are adhered to and information security policies are adequate.
Requirements:
  • BS/BA in Finance, Economics, Business Administration, or a related field.
  • 5+ years of experience in the investment industry with some management/oversight of investment operations or client service teams preferred.
  • Proficiency in MS Office Suite and experience working with CRM software, portfolio accounting & reporting applications, and other financial planning software.
  • Working knowledge of financial planning topics and strategies, and an understanding of industry rules and regulations.
  • Proven ability to implement and manage operational workflows for maximum efficiency and team productivity.
  • Exceptional communication skills, both written and oral, and strong attention to detail and prioritization skills.


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