Customer Service Liaison

4 weeks ago


Fond du Lac, Wisconsin, United States Holiday Automotive Full time

The Customer Service Liaison is a key team member who fosters strong relationships with customers and technicians alike. This role ensures seamless communication, understanding, and positive experiences in the service department. The position is available Tuesday through Saturday.

Holiday Automotive is a family-owned company that values exceptional customer outcomes. We believe that genuine, engaged, ambitious, and friendly team members drive our success. Our business thrives in an environment that empowers individuals, recognizes performance, and encourages a healthy work-life balance. Strong income and generous benefits are essential to our employees' happiness and long-term tenure.

Enjoy Benefits Including

  • 5-day work week
  • Accelerated Paid Time Off (PTO) Schedule
  • Ample Medical, Dental, and Vision insurance Options
  • Locally-managed 401(k) Program with Company Contribution
  • Health Savings Account with Company Contribution
  • Flex Spending Options
  • Life and Disability Insurance Options
  • Accident, Critical Illness, and Hospital Indemnity Insurance Options
  • Appealing Employee Discounts on Vehicles, Services, Parts, and Accessories
  • On-going Training and Education
  • The Professional Respect of a Caring, Innovative Leadership Team
  • Gillie Cookies and Other Fun Treats from Time-to-Time

Responsibilities

  • Welcomes Service Customers Promptly and Genuinely
  • Clearly Documents All Vehicle Concerns and Symptoms as Described by the Customer
  • Determines Needs and Recommends Vehicle Maintenance
  • Prepares and Presents Repair Estimates
  • Establishes and Communicates Next Steps
  • Monitors the Progress of Each Vehicle Throughout the Day; Updating Customers Frequently
  • Verifies that Final Invoice Reconciles with Work Performed on the Repair Order
  • Presents and Explains Completed Work and Charges to Customers

Qualifications

  • Dynamic Personality and Upbeat Attitude
  • Strong Phone Skills
  • Experience in a Service Advisory Role is Preferred
  • Organized and Able to Multitask
  • Automotive Knowledge and Passion Preferred


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