Technical Support Specialist
4 days ago
Technical Support Specialist
OverviewIn this role, you will be the primary point of contact for client support requests, providing timely and effective resolutions to technical issues. As a Technical Support Specialist, you will work collaboratively with the team to troubleshoot and resolve complex problems, ensuring high levels of client satisfaction.
Responsibilities- Respond to incoming client requests via telephone, email, and personnel contacts.
- Determine the level of technical assistance required and provide solutions or escalate as necessary.
- Provide basic computer training and hardware setup assistance.
- Maintain accurate records of client interactions and document technical solutions.
- Assist in monitoring the RMM suite and other reporting systems for alerts and address them accordingly.
- Administer client servers and network solutions to deploy standard requests and changes as needed.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- At least 2 years of experience in a help desk or technical support role.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
- Strong knowledge of desktop operating systems, hardware, and software.
We offer an estimated salary range of $55,000 - $65,000 per year, depending on experience and qualifications.
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