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Enterprise Application Technical Support Specialist

3 weeks ago

Iowa City, Iowa, United States TEKsystems Full time
Job Overview

The role of an Enterprise Application Technical Support Specialist at TEKsystems is to provide high-quality support for complex applications across a large enterprise environment. The successful candidate will be responsible for troubleshooting, diagnosing, and resolving technical issues that arise in the course of their work.

Key Responsibilities

This individual will be comfortable working with various software applications and systems, as well as facilitating communication with team members, other employees, and vendors. Day-to-day tasks will include pulling tickets from the queue in ServiceNow and addressing those tickets using appropriate methods to resolve the issue.

Required Skills and Qualifications

To excel in this position, the ideal candidate should possess strong analytical skills, excellent customer service skills, and the ability to work effectively in a team environment. Key skills and qualifications include:

  • Technical support for multiple applications and systems
  • Microsoft platform expertise
  • Business application knowledge

Furthermore, the candidate should have good communication skills, be able to collaborate across teams and organizations, and be familiar with the Microsoft ecosystem. Experience level required is intermediate to advanced.

Compensation and Benefits

We are offering a competitive salary range for this role: $65,000 - $85,000 per year, depending on experience. In addition to a comprehensive compensation package, our company offers various benefits, including medical, dental, and vision coverage, retirement savings plans, paid time off, and opportunities for career growth and professional development.