Operational Support Specialist

5 days ago


Iowa City, Iowa, United States Donatech Full time
Job Overview

We are seeking an experienced Operational Support Specialist to join our team at Donatech. This role will play a critical part in ensuring the smooth operation of our business.

Estimated Salary Range

$55,000 - $65,000 per year, depending on experience and qualifications.

Key Responsibilities

The successful candidate will be responsible for managing the interview scheduling process from start to finish, providing a positive experience for candidates, managers, and recruiters. They will also utilize the Workday tool to manage candidate and requisition data, including recruiter assignment, new hire reports, and internal candidate data.

In addition, the Operational Support Specialist will be responsible for managing the confirmation process of new hires upon their first day, impacting the flow of data and access to systems. This will involve ongoing communication with hiring managers using various communication channels.

The role will also involve managing the new employee referral program by tracking referrals, reviewing eligibility, and requesting payment. The specialist will monitor referrals through the process to ensure accuracy.

Furthermore, the Operational Support Specialist will partner on the administration of internal audits and work to create efficiencies, improve processes, and enhance the overall experience. They will communicate and collaborate with partners across the organization and various leadership levels, utilizing phone, email, and instant messaging to aid in communication.

The ideal candidate will have strong problem-solving skills and be able to maintain centralized email accounts proactively, responding to employee concerns.

Additionally, they will process reimbursement requests for candidates who travel for interviews after reviewing them for accuracy and adherence to policy.

Basic Qualifications
  • High school diploma or equivalent, and 8 years of relevant experience OR a bachelor's degree and 4 years of relevant experience.
Preferred Qualifications
  • Prior experience in talent acquisition, human resources, or in an administrative role.
  • Experience using Workday and/or other information systems.
  • Experience using Microsoft Office Suite.


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