Lead Garage Door Service Technician

1 week ago

Tampa, Florida, United States Banko Overhead Doors Full time
Job Summary:

Banko Overhead Doors is seeking a skilled and experienced Garage Door Service Technician Lead to fill a key role in our team. The successful candidate will be responsible for leading a team of service technicians, ensuring high-quality service delivery, and providing expert-level installation, maintenance, and repair of residential and commercial garage doors and related equipment.

Key Responsibilities:
  • Leadership and Supervision:
    • Lead, train, and mentor a team of service technicians.
    • Assign daily work orders and ensure timely completion.
    • Monitor team performance and provide constructive feedback.
  • Installation and Repair:
    • Perform installation, maintenance, and repair of garage doors, openers, and related components.
    • Diagnose and troubleshoot issues with garage doors and openers.
    • Ensure all work is performed to company standards and customer satisfaction.
  • Customer Service:
    • Communicate effectively with customers to understand their needs and provide solutions.
    • Address customer concerns and ensure a high level of customer satisfaction.
    • Provide estimates and quotes for repair and installation services.
  • Quality Assurance:
    • Conduct quality checks on completed work to ensure adherence to standards.
    • Maintain accurate records of service performed and parts used.
    • Ensure compliance with safety regulations and company policies.
  • Technical Expertise:
    • Stay updated on the latest industry trends, products, and technologies.
    • Provide technical support and guidance to the team.
    • Assist in complex installations and repairs as needed.
  • Inventory Management:
    • Monitor and manage inventory of parts and equipment.
    • Order necessary parts and ensure stock levels are maintained.
    • Track and report usage of materials and supplies.
Qualifications:
  • Experience:
    • Minimum of 5 years of experience in garage door installation, maintenance, and repair.
    • Previous supervisory or leadership experience preferred or demonstrated leadership skills.
  • Skills:
    • Strong technical and mechanical skills.
    • Excellent problem-solving and troubleshooting abilities.
    • Effective communication and customer service skills.
    • Ability to lead and motivate a team.
  • Certifications:
    • Certification from the Institute of Door Dealer Education and Accreditation (IDEA) is a plus.
    • Valid driver's license with a clean driving record.
  • Physical Requirements:
    • Ability to lift heavy equipment and perform physically demanding tasks.
    • Comfortable working at heights and in various weather conditions.
Benefits:
  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Retirement plan with company match.
  • Paid time off and holidays.
  • Ongoing training and professional development opportunities.

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