Bowling Operations Manager

2 months ago


Woodbridge, Connecticut, United States Round1 Full time

Join a dynamic and fun team as Bowling Operations Manager at Round1 USA. We are seeking an experienced professional to lead our bowling department, driving sales growth, improving customer satisfaction, and ensuring operational excellence.

About the Role

The successful candidate will be responsible for overseeing the daily operations of the bowling department, including staff management, customer service, and revenue generation. Key responsibilities include:

  • Sales Growth: Develop and implement strategies to increase sales, improve conversion rates, and enhance customer experience.
  • Staff Management: Supervise and mentor a team of staff members, providing coaching, training, and performance evaluations.
  • Customer Service: Foster a culture of excellent customer service, addressing customer concerns, and ensuring timely resolutions.
  • Operations Excellence: Ensure smooth day-to-day operations, maintaining high standards of cleanliness, safety, and maintenance.
Requirements

To be successful in this role, you will need:

  • A minimum of 3-5 years of experience in a bowling, entertainment, or hospitality industry.
  • Proven track record of sales growth, customer satisfaction, and operational excellence.
  • Excellent communication, leadership, and problem-solving skills.
  • A strong ability to work in a fast-paced environment and adapt to changing circumstances.
Benefits

We offer a competitive salary range of $19.00 - $20.00 per hour, depending on experience. In addition, you will enjoy:

  • A comprehensive benefits package, including 401(k), dental, health, life insurance, paid time off, and vision coverage.
Work Environment

This role requires working in a dynamic bowling center environment with high noise levels, dust, and activity. You must be able to stand, walk, bend, stretch, twist, and climb for extended periods, lifting up to 100lbs with assistance when needed.



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