Retention Specialist

4 weeks ago


Milwaukee, Wisconsin, United States GOODWILL INDUSTRIES OF SE WISCONSIN Full time

Job Summary:

The Retention Specialist is a vital role at Goodwill Industries of SE Wisconsin, responsible for supervising, instructing, and directing activities of retail trainees. This position requires a strong focus on customer service, as well as the ability to evaluate trainee work performance and related behaviors.

Key Responsibilities:

  • Supervise and instruct retail trainees in operating a cash register, stocking and organizing shelves, receiving products from warehouse trucks, and providing exemplary customer service.
  • Evaluate trainee work performance and related behaviors to determine appropriate job site, goals, and objectives.
  • Provide leadership, training, and coaching to increase productivity and enhance trainee work skills.
  • Function as a case manager, maintaining and keeping current appropriate reports and records.
  • Meet production quotas and quality control standards as established by the employer.

Requirements:

  • Two years of college education or experience equivalency, and a minimum of 1 year experience.
  • Valid Wisconsin Driver's License.
  • Work experience in a retail, customer service, or related field.
  • Experience in working with individuals with severe disabilities preferred.
  • Experience operating a cash register and cash handling skills preferred.

Core Cultural Competencies:

  • Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.
  • Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds, or styles.
  • Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise, and professional communication through reports, documentation, written, and other communications.
  • Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities, or opportunities.

Goodwill Industries of SE Wisconsin is an Equal Opportunity Employer.



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