Account Specialist

1 month ago


Milwaukee, Wisconsin, United States Direct Supply Full time

Job Summary: We are seeking a highly motivated and customer-focused Account Specialist to join our team at Direct Supply. As a key member of our sales and support team, you will be responsible for delivering exceptional value and service to our customers, both directly and through our non-traditional channels. Your primary focus will be on communication, consultation, and order placement, ensuring seamless customer experiences and driving business growth.

Key Responsibilities:

  • Process customer orders and manage order fulfillment questions
  • Communicate order status and backorder information to customers effectively
  • Gain a deep understanding of Direct Supply's offerings to provide exceptional customer support
  • Collaborate with internal teams to address customer needs promptly
  • Assist customers through Click to Chat, phone calls, and emails when their dedicated Account Manager is unavailable

Requirements:

  • Bachelor's degree
  • 2 years of customer service or sales experience

About Direct Supply: We are a leading provider of healthcare technology solutions, dedicated to improving the lives of millions of seniors and those who care for them. Our company culture values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued and supported.


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