Registrar's Office Assistant
6 days ago
About Simmons University
Located in Boston's historic Fenway area, Simmons University has a rich history of empowering women and challenging traditional gender roles. As a leading institution in higher education, Simmons University offers undergraduate programs for women and graduate programs open to all.
You'll find that people who work here are passionate about our mission of preparing students to become champions of social justice and leaders in their professions and their communities. Our commitment to inclusive excellence makes for a dynamic workplace. Simmons University is dedicated to creating a welcoming and inclusive community for everyone.
Job Overview
The Registrar's Office at Simmons University is seeking a highly organized and detail-oriented Registrar's Assistant to support the daily operations of the office. The successful candidate will be responsible for providing exceptional customer service, managing day-to-day operations, and maintaining accurate records.
Key Responsibilities
- Manage front office operations, including greeting students, faculty, staff, and guests;
- Provide customer service via phone, email, and in-person interactions;
- Respond to inquiries and questions from various constituencies, including students, parents, faculty, and staff;
- Promote a friendly and inclusive atmosphere;
- Communicate university policies and procedures;
- Process registrations and add/drop forms;
- Collaborate with other departments to ensure consistency of information and policies within the Academic catalog;
- Liaise with Student Financial Services to resolve discrepancies and address issues related to student types, billing credits, and duplicate accounts;
- Monitor and maintain accurate records, including student information and academic data.
Requirements
- Bachelor's Degree required;
- Strong organizational and analytical skills;
- Successful experience interacting with culturally diverse populations;
- Working knowledge of Student Information Systems (SIS) preferred;
- 1-2 years of directly related experience in a Registrar's Office preferred.
Estimated Salary Range: $65,000 - $85,000 per year.
Work Environment & Conditions/Physical Demands: Hybrid eligible for up to 2 days of remote work; Typical environment is an office setting with moderate noise; Physical activities required include finger dexterity, talking, seeing, and hearing; Walking, sitting, bending/stooping, pushing/pulling, and minimal unassisted lifting (up to 20 pounds) associated with the job duties may be required; Occasional weekends may be required.
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