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Managed IT Support Specialist
2 months ago
Xerox is a leading information services technology company that has been redefining the workplace experience for over 100 years. We are committed to innovation and sustainability, harnessing our leadership position in office and production print technology to power today's workforce.
Job OverviewWe are seeking a Managed IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software to our customers and peers. Your tasks will include end-user support, analyzing requirements, resolving problems, installing hardware or software solutions, license tracking, asset management, support, and maintenance, and upgrades and configuration changes.
Key Responsibilities- Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizations
- Provide administration and maintenance of end-users' computers and associated systems in various LAN/WAN environments
- Operating System installation for Windows Servers and Desktop systems
- Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
- Contribute to computer and network security using a variety of security-based software products and hardware appliances
- Provide some corporate networking and infrastructure device(s) support, especially as it relates to the end-user devices
- Tracking and troubleshooting email-related issues, including spam filtering
- Provide 2nd and 3rd-level contact and problem resolution to hardware, software, and applications issues for customers
- Minimum of 5 years working as a Windows System Administrator or similar role
- 3+ yrs. IT customer service experience in a fast-paced help desk or customer contact environment
- High School Diploma or equivalent required, college degree preferred
- Extensive knowledge of the following: All Microsoft Products: Windows 7/10/11, Server 2012/2016/2019/2022, VMWare or Hyper-V virtualization, Microsoft Entra (Azure) Administration, Windows server roles, DNS, DHCP, RDS, etc., PowerShell scripting, Remote management of PCs, PC hardware (laptops and desktops), printers, scanners, computer peripherals, Domain setup and maintenance, Active Directory, including Azure AD, Office 365 administration and licensing, Microsoft Exchange (on-premises and O365), Email security (O365 and third party)
- Competitive compensation (hourly compensation and applicable overtime)
- Comprehensive benefits offerings (including medical, dental, vision, life insurance)
- Retirement Plan – 401k
- Paid holidays, personal choice days, and paid time off
- A culture that offers flexibility and a healthy work-life balance
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
