IT Support Specialist
1 month ago
Xerox Corporation is a leading information services technology company that has been redefining the workplace experience for over 100 years. We are currently seeking a highly skilled System Support Specialist to join our team.
Job Summary:The System Support Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, and software to Xerox IT Managed Services customers and peers. This includes administration and support of PCs, laptops, mobile devices, printers, servers, and other related equipment.
Key Responsibilities:- Provide technical assistance and support to customers and peers
- Administer and support PCs, laptops, mobile devices, printers, servers, and other related equipment
- Analyze requirements and resolve problems
- Install hardware or software solutions
- Track and manage licenses
- Perform maintenance and upgrades
- Configure and troubleshoot systems
- Collaborate with other IT personnel
- Travel occasionally
- Minimum of 5 years of experience as a Windows System Administrator or similar role
- 3+ years of IT customer service experience in a fast-paced help desk or customer contact environment
- High School Diploma or equivalent required, college degree preferred
- Managed Services Industry Experience in a fast-paced help desk environment
- Bachelor's Degree in an Information Technology related discipline and/or current, applicable industry-standard certifications (MCSA, Security+)
- Related Microsoft certifications (MCP, MCSA, MCSE)
- Competitive compensation (hourly compensation and applicable overtime)
- Comprehensive benefits offerings (including medical, dental, vision, life insurance)
- Retirement Plan – 401k
- Paid holidays, personal choice days, and paid time off
- A culture that offers flexibility and a healthy work life balance
Xerox offers excellent job advancement opportunity and excellent professional growth ability and tuition reimbursement for certification classes and tests.
This is a unique opportunity to join a leading company in the information services technology industry and contribute to the success of our customers and peers.
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