IT Support Specialist

4 hours ago


Moline, Illinois, United States Medix Technology Full time
Job Title: IT Field Services Specialist

Medix Technology is seeking a skilled IT Field Services Specialist to join our team. As a key member of our technical support team, you will be responsible for providing on-site support to radiologists and employees in the area.

Key Responsibilities:
  • Travel to customer sites and provide on-site IT support for end users
  • Install, configure, test, and optimize end-user software and IT equipment
  • Follow company procedures and technical documentation to perform repairs, preventive maintenance, and service activities
  • Diagnose and resolve hardware and software issues, which may include reloading software and replacing hardware
  • Maintain clear and detailed documentation of incidents and service requests using ServiceNow
  • Provide expert support for various software applications, including Adobe, Microsoft Office, and Active Directory
  • Troubleshoot and support Windows and Mac operating systems, as well as Android and iOS mobile devices
  • Ensure network connectivity and address fundamental networking issues
  • Consult with the IT Services Manager and technical staff via phone, Teams, and email to troubleshoot and resolve incidents efficiently
  • Perform installation, modification, repair, testing, and servicing of IT equipment such as desktops, laptops, workstations, monitors, printers, scanners, phones, and conferencing devices
Qualifications:
  • 3-5 years of experience in a service desk or IT support role, with a strong focus on end-user IT equipment, operating systems, and desktop hardware
  • Proven experience with troubleshooting and supporting software applications such as Adobe, Microsoft Office, and Active Directory
  • Experience with both Windows and Mac operating systems
  • Familiarity with Android and iOS mobile device support
  • Understanding of network connectivity fundamentals
  • Experience with a ticket-handling system (ServiceNow is preferred)
  • Excellent customer service skills with the ability to communicate effectively with non-technical staff
  • Ability to work independently, providing on-site physical support to various customer locations

Medix Technology offers a competitive compensation package, including comprehensive medical, dental, and visual benefits, weekly pay periods, casual work environment, PTO plans, 401k, continued education reimbursement, and much more.


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