GSA & Night Auditor - Fairfield Inn

3 weeks ago


New York, New York, United States Fairfield Inn&Suites by Marriott NY Full time

h3JobDescription/h3pGuestServicesAgent/NightAuditor/ppbSummary:/b/ppToprovideexceptionalguestserviceandmaintainhighstandardsofhospitalitywhileprocessingdailyfinancialaudits./ppbResponsibilities:/b/pulliProvidetop-notchservicetoguestsatalltimes,addressingcomplaintsandrequestspromptlyandeffectively./liliEfficientlycheckguestsinandout,ensuringafriendlyandwelcomingexperience./liliPostguestcharges,computebills,collectpayments,andmakechangewhileadheringtocashhandlingprocedures./liliHandleguestmailandmessages,andbeknowledgeableaboutrewardsprogramsandpromotions./liliDevelopathoroughunderstandingofhotelstaff,roomlocations,rates,amenities,andsellingstrategies./liliTakereservationrequests,answerswitchboardcalls,andblockroomsandhandlespecialrequests./liliMonitorroomavailability,handlesafedeposits,andkeepthelobby,backoffice,anddeskareacleanandpresentable./liliBeawareofemergencyandsecurityprocedures,offerwake-upcalls,andknowhowtocleanguestroomstostandards./liliOpenandcloseshifts,makecashdrops,andensureallcreditcards,cash,andchangefundsarebalancedthroughouteachshift./liliInformmanagementofanyguestorsystem-relatedcomplaintsorproblems,andcommunicatewithincomingstaffandmanagementthroughthepass-onlog./liliKeepmaintenanceinformedofallmaintenanceneeds,passonguestlostandfoundinquiries,andassistinmarketingeffortsbycompletingCompanyTrackingnightly./liliVerifyeachFrontDeskshift'stransactions,processcreditcardtransactions,posttaxchargestoguestfolios,andfinalizetransactionscompletedduringtheday./liliCreateand/orprintrequiredreports,fileortransmitreportsasdirected,preparefoliosfordepartingguests,andposttelephonecharges,valetcharges,andothermiscellaneouschargestoguestaccounts./liliAdministerguestpaymentpolicies,beresponsibleforshiftcashtransactions,andmaintainhotelkeysecuritysystemsandguestsafedepositboxes./liliBeawareofhotelemergencyprocedures,coordinatewithotherdepartmentstofulfillguestspecialrequests,communicatefacilitiesandservicestoguestsatcheck-in,andanswerguestquestionsregardinglocalareafacilities./liliMaintainathoroughknowledgeofemergencyprocedures,practicesafetystandards,andbeabletomoveluggageorpackagesweighingupto40lbs./liliFollowtherulesasfoundintheM&REmployeeHandbookandperformotherdutiesasassignedbymanagement./li/ul



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