Guest Service Representative
18 hours ago
We are seeking a highly skilled Guest Service Agent to join our team at Fairfield Inn&Suites by Marriott NY. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.
Key Responsibilities- Provide prompt and courteous service to guests, responding to their needs and resolving any issues in a professional manner.
- Check guests in and out efficiently, handling all necessary paperwork and processing payments.
- Process daily audit of the hotel's financial data, ensuring accuracy and attention to detail.
- Handle guest mail and messages, as well as block rooms and handle special requests.
- Monitor room availability and ensure that all guest rooms are clean and presentable.
- Handle safe deposits by guests, following established procedures.
- Keep the lobby, back office, and desk area clean and organized.
- Have a thorough knowledge of emergency and security procedures, as well as hotel policies and procedures.
- Offer and properly handle requests for wake-up calls, as well as provide information on hotel amenities and services.
- Communicate effectively with guests, staff, and management, using excellent communication and interpersonal skills.
- High school diploma or equivalent required.
- Previous experience in a customer service or hospitality role preferred.
- Ability to work a variety of shifts, including nights and weekends.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Knowledge of hotel operations and procedures.
We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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