Guest Experience Manager
3 weeks ago
- Maintain complete knowledge of all hotel features and services, as well as hours of operation.
- Direct and supervise Front Desk Staff, Bell/Door, Guest Services, Concierge, Reservations, Front Office Management, Room Service, Housekeeping, Accounting, Engineering, Conference Services, Executive Offices & Security teams to ensure efficient and courteous service delivery.
- Monitor VIP arrivals, greet and escort them to their rooms, and inspect VIP arrival rooms daily to ensure compliance with hotel standards.
- Process all check-outs according to established hotel requirements and assist staff with expediting problem payments.
- Perform other related duties as assigned by management.
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Guest Experience Manager
3 weeks ago
New York, New York, United States City Winery Full time**Job Title:** Wine Hospitality Ambassador**Job Summary:**We're seeking a charismatic and friendly Host to join our team at CITY WINERY. As a Host, you'll be responsible for creating unforgettable guest experiences, handling inquiries and reservations, and supporting other areas of the operation.**Responsibilities:**Provide exceptional guest experiences,...
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Beachside Guest Experience Manager
2 days ago
New York, New York, United States Breva Full timeThe Beachside Guest Experience Manager is a crucial member of our team, responsible for delivering exceptional service to our guests. As the primary point of contact, you'll create a lasting impression, ensuring every visit to Breva is memorable and enjoyable.Main ResponsibilitiesWelcome guests and handle reservations, orchestrating seamless transitions...
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Personal Guest Experience Manager
3 weeks ago
New York, New York, United States HINNANT & MOORE PROPERTIES Full timeJob OverviewHINNANT & MOORE PROPERTIES is seeking a dedicated and experienced Personal Guest Experience Manager to provide exceptional service to our guests and residents. This role involves acting as a personal point of contact for tenants and visitors, offering assistance with various needs and ensuring a smooth and enjoyable experience at our...
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Guest Experience Manager
3 weeks ago
New York, New York, United States Mandarin Oriental, New York Full timeAre you passionate about delivering exceptional guest experiences? Do you have a keen eye for detail and strong organizational skills?The Mandarin Oriental, New York is currently seeking a talented Foood and Beverage Coordinator to join its Food and Beverage team.As a member of our team, you will be responsible for:Handling reservations for the acclaimed MO...
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Operations Manager of Guest Experience
5 days ago
New York, New York, United States Millennium Times Square Full timeThe OpportunityWe are looking for a seasoned professional with a proven track record in hospitality management, preferably with experience in hotel operations.The ideal candidate will have excellent leadership skills, with the ability to motivate and develop their team members.Strong communication and problem-solving skills are essential, as well as a keen...
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Guest Experience Coordinator
3 weeks ago
New York, New York, United States Cipriani Full timeCipriani is seeking a highly skilled Guest Experience Coordinator to join our team in providing exceptional dining experiences for our guests.Job Summary:We are looking for an individual who possesses excellent communication skills, the ability to multitask, and a passion for delivering outstanding customer service. As a Guest Experience Coordinator, you...
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Guest Experience Ambassador
2 days ago
New York, New York, United States Hard Rock Hotel New York Full timeJob OverviewWe are seeking a skilled and enthusiastic Guest Experience Ambassador to join our team at Hard Rock Hotel New York. This key role involves creating unforgettable experiences for our guests by providing exceptional service, recommending local attractions, and resolving any issues that may arise during their stay.Main Responsibilities:Develop a...
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Guest Experience Specialist
3 weeks ago
New York, New York, United States Brickyard Properties llc Full timeAbout the RoleWe are seeking a skilled Front Desk Agent to join our team at Brickyard Properties LLC. As a key member of our front office team, you will be responsible for delivering exceptional customer service, managing front desk operations, and maintaining a high level of guest satisfaction.Key Responsibilities:Front Desk Operations: Manage front desk...
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Guest Experience Ambassador
4 weeks ago
New York, New York, United States Sarabeth's Full timeGreetings from Sarabeth's, where we are dedicated to providing an exceptional dining experience for our guests. As a Guest Experience Ambassador, you will be responsible for creating a warm and welcoming atmosphere, ensuring that every guest feels seen, heard, and valued.Your primary responsibilities will include greeting and seating guests, managing...
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Guest Experience Coordinator
3 weeks ago
New York, New York, United States Hard Rock Hotel New York Full timeJoin Our Team as a ConciergeHard Rock Hotel New York is a leading hospitality brand, and we are looking for a highly skilled Concierge to join our team. As a Concierge, you will be responsible for delivering exceptional guest experiences and providing personalized services to our discerning guests.Key ResponsibilitiesDevelop and maintain thorough knowledge...
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Guest Experience Specialist
3 days ago
New York, New York, United States Virgin Hotels New York Full timeVirgin Hotels New York strives to create unforgettable experiences for our guests. As a Host, you will be instrumental in achieving this goal, working closely with other departments to ensure that every guest feels valued and supported.Job OverviewWe are seeking a highly organized and attentive individual to join our team as a Host. Your primary...
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Guest Experience Coordinator
3 weeks ago
New York, New York, United States Xperience XRG Full timeXperience XRG is currently hiring a skilled Host-Sinigual to provide top-notch guest experiences. As a key member of our team, you will be responsible for ensuring seamless service delivery by greeting guests promptly, managing reservations, and maintaining a high level of cleanliness in the host area.Key ResponsibilitiesProvide exceptional guest service by...
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Guest Experience Host
3 weeks ago
New York, New York, United States Princess Cruises Full timeJob DescriptionAs a Guest Experience Host with Princess Cruises, you will play a vital role in delivering memorable experiences for our guests. With a strong focus on customer satisfaction, you will be responsible for creating and implementing engaging activities, events, and programs that exceed our guests' expectations.With a passion for entertainment and...
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Guest Experience Coordinator
3 weeks ago
New York, New York, United States Aimbridge Hospitality Full timeAbout UsAimbridge Hospitality is a leading third-party hotel management company with a portfolio of over 1,550 hotels across the United States and around the world. Our mission is to deliver exceptional guest experiences and drive business results for our hotel owners and investors. We are seeking a highly motivated and experienced Front Desk Supervisor to...
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Guest Experience Coordinator
2 months ago
New York, New York, United States Sarabeth's Full timeOur TeamWe are a dynamic and passionate team of hospitality professionals dedicated to delivering outstanding customer experiences.Job SummaryWe are seeking a talented Host to join our team at Sarabeth's, responsible for creating a warm and welcoming atmosphere for our guests.Key ResponsibilitiesGreet guests upon arrival and ensure their experience meets our...
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Guest Experience Specialist
3 weeks ago
New York, New York, United States Jacob's Pickles Upper West Side Full timeWe are looking for a talented Front of House Team Member to join our team at Jacob's Pickles Upper West Side. In this role, you will be responsible for interacting with and seating guests, managing reservations and table management using Resy, and maintaining the overall appearance of the front of house area.You will work closely with our team to deliver a...
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Guest Experience Specialist
3 days ago
New York, New York, United States Major Food Group LLC Full timeWe are seeking a skilled Service Ambassador to join our team at Sadelle's, where you will play a vital role in delivering exceptional guest experiences.Sadelle's offers a unique blend of modern style and classic charm, with a menu featuring the best bagels in America. As a Service Ambassador, you will be responsible for ensuring that guests have a memorable...
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Guest Experience Coordinator
6 days ago
New York, New York, United States Kimpton Hotel Full timeAbout the Opportunity:As a Guest Services Agent at Kimpton Hotel Eventi, you will have the opportunity to deliver exceptional service and make a meaningful impact on our guests' experiences. You will work in a fast-paced environment, collaborating with other departments to ensure seamless guest experiences.Key Responsibilities:Manage guest arrivals and...
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Guest Experience Specialist
1 month ago
New York, New York, United States Scarpetta Full time**Job Opportunity**Scarpetta in New York City is seeking a skilled Guest Experience Specialist to join our team. This role is responsible for delivering exceptional guest experiences, managing reservations, and providing outstanding customer service.Key Responsibilities:Provide exceptional guest service, addressing questions and concerns in a timely and...
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Product Manager
3 weeks ago
New York, New York, United States SevenRooms Full timeAbout SevenRoomsSevenRooms is a cutting-edge guest experience and retention platform empowering hospitality operators to create exceptional experiences that drive revenue and repeat business. With a global presence, we transform the industry by enabling operators to take control of their businesses, build direct guest relationships, deliver exceptional...