Guest Experience Specialist

3 days ago


New York, New York, United States Brickyard Properties llc Full time
About the Role

We are seeking a skilled Front Desk Agent to join our team at Brickyard Properties LLC. As a key member of our front office team, you will be responsible for delivering exceptional customer service, managing front desk operations, and maintaining a high level of guest satisfaction.

Key Responsibilities:

  • Front Desk Operations: Manage front desk operations, including guest check-in/check-out, reservation management, and package handling.
  • Guest Relations: Develop and maintain strong relationships with guests, responding to their needs, requests, and complaints in a professional and courteous manner.
  • Logbook Maintenance: Accurately record daily activity using a logbook, providing valuable insights for future improvements.

Requirements:

  • Customer Service Experience: Previous experience in customer-facing roles, with a strong focus on delivering exceptional service.
  • Rapport Building: Ability to build rapport with guests, fostering a positive and welcoming atmosphere.
  • Organizational Skills: Strong organizational skills, enabling efficient management of tasks and priorities.
  • Communication Skills: Excellent written and verbal communication skills, facilitating effective interaction with guests and colleagues.

Compensation: The estimated salary for this role is $55,000 - $70,000 per annum, depending on location and experience.



  • New York, New York, United States W27 Full time

    Key ResponsibilitiesAs a Guest Experience Specialist, you will be the face of our hotel and play a crucial role in delivering an exceptional guest experience. Your duties will include:Checking guests in and out efficiently and professionallyHandling guest requests and resolving any issues promptlyProviding information on hotel services and...


  • New York, New York, United States Target Full time

    Target offers a competitive starting hourly rate of $19.25 USD per hour for its Guest Experience Specialists, who work closely with guests to create a personalized shopping experience.As a member of our sales floor team, you will be responsible for executing daily tasks such as processing inbound deliveries, completing backroom audits, and maintaining a...


  • New York, New York, United States Nexus T-Squared Social NY LLC Full time

    Company OverviewNexus T-Squared Social NY LLC is a reputable and innovative company committed to delivering top-notch customer service. We are currently seeking a skilled Guest Experience Specialist to join our team.This role offers a competitive salary of $42,000 - $52,000 per year, depending on experience and location.Job ResponsibilitiesCreate a warm and...


  • New York, New York, United States Scarpetta Full time

    **Job Opportunity**Scarpetta in New York City is seeking a skilled Guest Experience Specialist to join our team. This role is responsible for delivering exceptional guest experiences, managing reservations, and providing outstanding customer service.Key Responsibilities:Provide exceptional guest service, addressing questions and concerns in a timely and...


  • New York, New York, United States Mandarin Oriental, New York Full time

    Mandarin Oriental, New York is seeking a Luxury Guest Experience Specialist to join our Front Office Team. In this role, you will be responsible for delivering personalized service to our guests, exceeding their expectations, and ensuring a memorable stay with us.As a member of our team, you will be expected to possess a strong understanding of hotel...


  • New York, New York, United States Lodi Caffe Full time

    Lodi Caffe is a dynamic and fast-paced restaurant environment where we strive to deliver exceptional guest experiences. As a Host and Guest Experience Specialist, you will be the first point of contact for our guests, ensuring they feel welcome and supported throughout their dining experience.Job SummaryThis is a non-exempt hourly position responsible for...


  • New York, New York, United States MGM Resorts International Full time

    The SHOW comes alive at MGM Resorts International, a world of excitement and entertainment. We seek individuals to create unique experiences for our esteemed guests.Job OverviewAs a Luxury Guest Experience Specialist, you will be the embodiment of luxury and hospitality, setting the stage for an unparalleled guest experience. Your welcoming smile and...


  • New York, New York, United States Breva Full time

    Job SummaryAs a Beachside Guest Experience Specialist at Breva Restaurant, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front-of-house team. Your primary responsibilities will include managing reservations, overseeing the seating process, and contributing to the overall efficiency and success...


  • New York, New York, United States Earl Enterprises Full time

    Job OverviewThe Quick Order Specialist is responsible for delivering exceptional guest experiences by ensuring timely and accurate delivery of food and beverages.Key Responsibilities:Interact with guests in a friendly and efficient manner, responding to their needs and concerns.Deliver orders to the correct guests, verifying the accuracy of the order before...


  • New York, New York, United States Sushi by Bou Full time

    Dining Experience CoordinatorSushi by Bou in Chelsea seeks a seasoned Dining Experience Coordinator to deliver exceptional guest experiences and contribute to the success of our restaurant. If you possess excellent communication skills, a passion for delivering outstanding service, and the ability to multitask in a fast-paced environment, we encourage you to...


  • New York, New York, United States Target Full time

    Discover a fulfilling career at Target, where you'll have the opportunity to make a meaningful impact on our guests' lives. As a Guest Advocate, you'll play a vital role in creating an exceptional shopping experience that exceeds our guests' expectations. You'll be empowered to resolve issues, answer questions, and provide personalized service that sets us...


  • New York, New York, United States Kimpton Hotel Full time

    Job SummaryWe are seeking a highly motivated and experienced Guest Services Agent to join our team at Kimpton Hotel Eventi. As a Guest Services Agent, you'll be responsible for providing exceptional service to our guests, including registration and check-out, PBX operations, mail and message service, and key control policies.Duties and ResponsibilitiesYour...


  • New York, New York, United States Jacob's Pickles Upper West Side Full time

    We are looking for a talented Front of House Team Member to join our team at Jacob's Pickles Upper West Side. In this role, you will be responsible for interacting with and seating guests, managing reservations and table management using Resy, and maintaining the overall appearance of the front of house area.You will work closely with our team to deliver a...


  • New York, New York, United States Legends Full time

    Key ResponsibilitiesWork on the roller rink with guests, ensuring their safety and providing a high level of customer service.Provide operational information to guests, such as skate time and safety guidelines.Engage with guests, answer questions, and resolve any issues that may arise.Perform other duties as necessary or required by management.We offer a...


  • New York, New York, United States HF Brands & Markets Full time

    Key ResponsibilitiesThe Food and Beverage Host will be responsible for:Providing warm and sincere welcomes to guests, with consistent positive interactions and accurate information;Managing the reservation book and wait list to maximize revenue and ensure a smooth flow of service;Maintaining a clean and organized workspace, with attention to detail and a...


  • New York, New York, United States Target Full time

    Key ResponsibilitiesOur ideal candidate will have the following skills and qualifications:Welcoming and helpful attitude toward guests and other team membersAbility to communicate effectively and operate handheld scanners and technology equipmentWork both independently and as part of a team to achieve sales goals and deliver exceptional guest...


  • New York, New York, United States Corner Table Restaurants Full time

    About the JobWe're seeking an experienced Host to join our team at The Smith. As a Host, you'll be responsible for creating a welcoming environment for guests, guiding them to their tables, managing the floor plan, and exceeding expectations. You'll also need to clean and organize menus, answer phone calls, and provide excellent customer service. If you're...


  • New York, New York, United States Bob's Discount Furniture Full time

    Job SummaryWe are seeking a highly skilled Sales Associate to join our team as a Retail Guest Experience Specialist. As a key member of our sales team, you will be responsible for providing world-class customer service and driving sales through a consultative approach.Responsibilities:Greet and engage customers, understanding their needs and...


  • New York, New York, United States MGM Resorts International Full time

    Experience the Thrill of MGM Resorts InternationalAre you ready to embark on an exciting career journey? Look no further than MGM Resorts International, where we strive to create unforgettable experiences for our guests. As an Usher, you will play a vital role in shaping these experiences, ensuring that every guest feels valued and cared for.About the...


  • New York, New York, United States City Winery Full time

    Key ResponsibilitiesIn this role, you will provide positive guest experiences, including greeting, conversing with, and thanking departing guests. You will also escort guests to seats, set up dining areas, manage reservations, and communicate with guests about wait times. Additionally, you will maintain knowledge of City Winery's brand, history, culture, and...