Customer Service Representative
4 weeks ago
We are a leading provider of HVAC services in Frederick, MD, dedicated to delivering high-quality, efficient, and professional services to our customers. Our mission is to exceed customer expectations and establish trust through exceptional service and innovative solutions.
Job SummaryWe are seeking a Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for our clients.
Responsibilities- Provide superb customer service through phone and computer-based platforms
- Resolve customer inquiries and issues in a professional and timely manner
- Schedule appointments and maximize field technician time and mileage
- Make outbound calls to book, confirm, and survey appointments
- Excellent communication and customer service skills
- Basic computer skills and proficiency in phone etiquette
- Ability to work in a fast-paced environment and multitask
We offer a competitive wage, excellent benefits, and a great work environment. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.
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Customer Service Representative
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