Customer Service Representative
3 weeks ago
Job Summary: We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Mr. Handyman. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing field technician schedules, and performing administrative tasks.
Key Responsibilities:
- Provide excellent customer service over the phone, responding to customer inquiries and resolving issues in a timely and professional manner.
- Manage field technician schedules, ensuring that technicians are assigned to jobs efficiently and effectively.
- Interact with field technicians, providing support and guidance as needed.
- Perform administrative tasks, including filling out and filing forms with vendors, reconciling field technician purchases, and assisting owners with other tasks as needed.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of customer service experience, preferably in a fast-paced office environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, technicians, and owners.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
What We Offer:
- Competitive hourly rate of $14-$18 per hour.
- Bonus and incentives for meeting performance goals.
- Paid holidays and paid time off.
- Friendly team working environment.
- Opportunities for professional growth and development.
About Us: Mr. Handyman is a leading provider of home maintenance and repair services, with a focus on providing exceptional customer service and building long-term relationships with our clients. We are a smoke-free environment and an equal opportunity employer.
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