Auto Loan Collections Representative

2 weeks ago


Tempe, Arizona, United States CornerStone Staffing Full time

Join CornerStone Staffing as we seek to expand our Collections team for a prominent national Bank. If you possess experience in Collections and are interested in a stable career path, we would love to connect with you.

Position: Collections Specialist (Focusing on Auto Loans)

Compensation: $19.00 per hour

Work Arrangement: Hybrid flexibility available after an initial training period

Working Hours: 6:00 AM - 10:00 PM (8-hour shifts with mandatory overtime at month-end)

Role Overview:

Your primary responsibility will be to manage and pursue overdue auto loan accounts, utilizing both automated dialing systems and manual outreach efforts.

Key Responsibilities:

  • Foster positive relationships with borrowers while effectively addressing their concerns
  • Deliver exceptional customer service with measurable outcomes
  • Assess, analyze, and resolve the underlying causes of delinquency
  • Facilitate negotiations for account settlements
  • Adhere to company standards for performance and productivity
  • Conduct skip tracing as necessary
  • Maintain a typing speed of at least 30 words per minute
  • Take responsibility for reducing delinquency rates for assigned accounts

Ideal Candidate Profile:

  • Minimum of 2 years of Collections experience is mandatory
  • A strong desire to exceed performance targets - proven top achiever
  • Willingness to work additional hours for overtime compensation

Onboarding Prerequisites:

  • High School Diploma or equivalent (GED)
  • Successful completion of a Criminal Background Check and Drug Screening
  • Two verifiable professional references

Note: Please ensure you meet the outlined requirements as we prioritize candidates who align with our criteria.



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