Luxury Guest Experience Specialist

4 weeks ago


Miami Beach, Florida, United States Marriott Full time

At Marriott International, we are committed to delivering exceptional guest experiences that exceed our guests\u0027 expectations. As a Guest Experience Expert, you will play a critical role in creating lasting memories for our guests by providing personalized service, addressing their needs, and ensuring their stay is nothing short of exceptional.

Key Responsibilities:

  • Provide exceptional guest service, responding to their needs and requests in a timely and professional manner.
  • Collaborate with colleagues to ensure seamless guest experiences, from check-in to check-out.
  • Stay up-to-date on hotel services, amenities, and local attractions to provide guests with informed recommendations.
  • Address guest complaints and concerns in a professional and courteous manner, ensuring resolution and satisfaction.
  • Participate in ongoing training and development to enhance knowledge and skills in guest service, hospitality, and customer experience.

Requirements:

  • High school diploma or equivalent required.
  • No prior work experience necessary, but a passion for delivering exceptional guest service is essential.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and responsibilities.
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with guests and colleagues.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

About Marriott International:

At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

As a member of our team, you will have the opportunity to work with a global brand leader in luxury hospitality, delivering exceptional guest experiences that exceed our guests\u0027 expectations. Join us in creating lifelong memories for our guests and building a career that is both rewarding and challenging.



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