Customer Service Representative

4 weeks ago


Huntsville, Alabama, United States The UPS Store Full time
Job Title: Customer Service/Center Associate/Digital Print

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service/Center Associate/Digital Print at The UPS Store. As a key member of our team, you will be responsible for delivering exceptional customer service, managing print and shipping operations, and maintaining a high level of productivity in a fast-paced environment.

Key Responsibilities:
  • Provide world-class customer service to all retail customers, including business owners, corporate professionals, and busy families.
  • Pack and process shipments for local, national, and international delivery using a variety of carriers.
  • Manage and produce graphics and print orders, operating copiers, fax machines, binding equipment, laminators, and cash registers.
  • Advise customers on our array of products, services, and best-value options, exhibiting confidence in industry best practices.
  • Manage demanding, impatient, and/or frustrated customers to turn stressful events into positive experiences.
  • Prioritize and optimize workloads to streamline production flow, maintaining extreme attention to detail and high quality control.
  • Maintain a clean, organized, and safe working environment, opening and/or closing the store as needed.
  • Take action to learn new products, services, alternative solutions, and industry trends, occasionally reviewing/retraining on lesser-used services.
Requirements:
  • High school diploma or GED required.
  • Strong computer skills, including Microsoft Office.
  • Good communication and people skills.
  • Strong analytical and math skills.
  • Highly organized and detail-oriented.
  • Able to work and complete tasks independently in a quick-turn environment.
  • Able to work collaboratively.
  • High energy level.
  • Prompt, reliable, and responsible.
  • Able to lift 40+ pounds.


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