Technical Support Expert
4 weeks ago
MicroTech Systems is seeking a highly skilled Technical Support Expert to provide technical guidance and support to our business and clients. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience.
Key Responsibilities:
- Act as product expert, reviewing and responding to software and hardware issues, evaluating product capabilities, and suggesting alternatives and recommendations.
- Provide client support, collaborating with technical team members to deliver exceptional customer service, working with vendors to resolve errors, and improving current programs.
Requirements:
- Associate's degree in Computer Science or equivalent preferred.
- Minimum six years of related technical support experience, including advanced network design, infrastructure installation, and Microsoft server migrations.
- Expertise in scripting, PowerShell, and O365 migrations.
- Strong time management skills, ability to explain technical concepts to non-technical individuals, and maintain a high level of professionalism.
About MicroTech Systems:
We are a professional Managed Service Provider dedicated to helping people feel secure. Our employees enjoy a work culture that promotes our core values: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We offer a competitive benefits package, including health care, paid time off, and professional development opportunities.
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