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Facilities Operations Manager

2 months ago

Hampton Virginia, United States City Wide Facility Solutions Full time
Job Summary

City Wide Facility Solutions is seeking a dedicated Night Manager to oversee the quality control of janitorial operations across various sites.

Key Responsibilities:
  • Ensure client satisfaction by managing service expectations and addressing any concerns.
  • Work collaboratively with Independent Contractors to meet the cleaning standards.
  • Create and maintain positive working relationships with both clients and contractors.
  • Review scope of work and perform quality assurance checks.
  • Communicate daily with Facility Solutions Managers regarding operations and any critical issues.
  • Handle customer complaints, inspections, and requests efficiently.
  • Implement City Wide policies and procedures to maintain operational standards.
  • Ensure compliance with client policies regarding cleaning standards, tools, and equipment usage.
Requirements:
  • High school diploma or equivalent required.
  • 2-3 years of management experience, preferably in the janitorial or facilities maintenance industry.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Bilingual (English/Spanish) preferred.
  • Proficiency in using MS Office and experience with CRM systems is an asset.
  • Strong attention to detail and organizational skills.
Benefits:
  • City Wide Facility Solutions offers a competitive compensation and benefits package, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k.
  • A culture rich in history and collaboration, all within an exciting, fast-paced atmosphere that fosters continual learning.
  • Community-based enrichment, including paid time to support charities of choice.