Service Operations Manager
1 week ago
We are seeking a highly skilled Service Manager to lead our Service Department at Blanchard Equipment Company, Inc. The successful candidate will be responsible for managing service operations to maximize return on investment, ensuring internal and external customer satisfaction, and growing profitable service labor sales.
Key Responsibilities:
- Develop and implement effective Service Department processes to ensure customer satisfaction
- Create annual Service Department goals and budget, aligning with the organization's financial and operational objectives
- Develop and execute a Service Department marketing plan, monitoring progress to achieve departmental goals
- Coordinate customer clinics, field days, and promotional events
- Submit service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Schedule and assign jobs and work areas to employees according to their skills and knowledge
- Review work orders for completeness and accuracy prior to customer billing, ensuring all billing follows internal and external credit policies
- Ensure all departmental tools, equipment, and vehicles are in good working order
- Manage recruiting, staffing, and employee development activities for employees reporting to this position
- Communicate with Corporate Service Manager on location facility needs and improvements related to service
- Collaborate with sales and parts departments in Customer Account Management strategies and provide excellent customer service
Requirements:
- Experience managing others preferred
- Knowledge of Turf and Handheld Equipment preferred
- Ability to use standard desktop applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Excellent customer service skills
- High School Diploma or equivalent experience
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Service Operations Manager
1 week ago
Hampton, South Carolina, United States Blanchard Equipment Company, Inc Full timeService Operations ManagerAt Blanchard Equipment Company, Inc, we are seeking a highly skilled Service Operations Manager to lead our Service Department. The ideal candidate will have experience managing others and a strong understanding of financial principles relative to Service Department operations.Key Responsibilities:Develop and implement effective...
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Service Operations Manager
2 weeks ago
Hampton, South Carolina, United States Blanchard Equipment Company, Inc Full timeJob Summary:The Service Manager is responsible for managing service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. This role grows profitable service labor sales and exercises disciplined expense control. The Service Manager attracts, retains,...
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Support Coordinator
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Agricultural Equipment Service Technician
2 weeks ago
Hampton, South Carolina, United States Blanchard Equipment Company, Inc Full timeJob SummaryWe are seeking a skilled Service Technician to join our team at Blanchard Equipment Company, Inc. The successful candidate will be responsible for performing basic diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural and turf equipment.Key ResponsibilitiesPerform basic diagnostics and repairs on...
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Assembly Technician
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Warehouse Parts Specialist
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Hampton, South Carolina, United States Blanchard Equipment Company, Inc Full timeWarehouse Parts Professional **Job Summary:** We are seeking a highly organized and detail-oriented Warehouse Parts Professional to join our team at Blanchard Equipment Company, Inc. As a key member of our parts department, you will be responsible for ensuring the efficient and profitable operation of our dealership by performing customer service and...
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Warehouse Parts Specialist
1 month ago
Hampton, South Carolina, United States Blanchard Equipment Company, Inc Full time{"title": "Warehouse Parts Professional", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Warehouse Parts Professional to join our team at Blanchard Equipment Company, Inc. This role is responsible for performing customer service and stocking duties related to the receiving, sale, and delivery of parts and accessories that...
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Warehouse Parts Specialist
3 weeks ago
Hampton, South Carolina, United States Blanchard Equipment Company, Inc Full timeJob Summary:We are seeking a highly organized and detail-oriented Warehouse Parts Specialist to join our team at Blanchard Equipment Company, Inc. As a key member of our parts department, you will be responsible for ensuring the efficient and profitable operation of our dealership.Key Responsibilities:Inventory Management: Place machine down and stock...
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Assembly Technician
5 days ago
Hampton, South Carolina, United States Blanchard Equipment Company, Inc Full timeJob DescriptionAssembly TechnicianAt Blanchard Equipment Company, Inc, we are seeking a skilled Assembly Technician to join our team. As an Assembly Technician, you will be responsible for the set-up and assembly of all types of equipment offered for sale by the dealership. Your primary goal will be to ensure that every piece of equipment is thoroughly...
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Warehouse Parts Coordinator
2 weeks ago
Hampton, South Carolina, United States Blanchard Equipment Company, Inc Full timeJob SummaryWe are seeking a highly organized and detail-oriented Warehouse Parts Professional to join our team at Blanchard Equipment Company, Inc.Key Responsibilities:Efficiently receive, stock, and deliver parts and accessories to support dealership operations.Collaborate with the Parts Manager to maintain a clean and organized stockroom environment.Verify...
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Medical Support Specialist
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Equipment Technician
4 weeks ago
Hampton, South Carolina, United States Blanchard Equipment Company, Inc Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Equipment Technician to join our team at Blanchard Equipment Company, Inc.The successful candidate will be responsible for the set-up and assembly of various equipment, performing pre-delivery inspections, and preparing equipment for delivery to customers.Key ResponsibilitiesAssist service...
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Parts Sales Associate
2 weeks ago
Hampton, South Carolina, United States Blanchard Equipment Company, Inc Full timeJob OverviewWe are seeking a skilled Parts Counter Salesperson to join our team at Blanchard Equipment Company, Inc.Key Responsibilities:Provide exceptional customer service and promote products and services to meet customer needsEnsure timely delivery of parts and accessories to customers and service techniciansAssist with maintaining a clean and organized...
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Parts Sales Associate
4 weeks ago
Hampton, South Carolina, United States Blanchard Equipment Company, Inc Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Parts Counter Salesperson to join our team at Blanchard Equipment Company, Inc.The successful candidate will be responsible for selling, receiving, and delivering parts and accessories, as well as providing exceptional customer service and maintaining a clean and organized parts department.Key...
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Cashier Associate
1 month ago
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Care Coordinator
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Cashier Associate
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