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Bilingual Healthcare Customer Service Representative
2 months ago
Vensure Employer Services is a customer-centric company that specializes in delivering exceptional customer experiences. Since our inception, we have been dedicated to helping businesses build strong relationships with their customers through our unique blend of human touch and technology.
We take pride in being an equal opportunity employer, where all qualified applicants are considered for employment without regard to their background, culture, or identity. Our goal is to create a diverse and inclusive workforce that reflects the communities we serve.
Job Summary
We are seeking a passionate and empathetic individual to join our team as a Bilingual Healthcare Customer Service Representative. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and making a positive impact on our customers' lives.
Essential Duties:
- Respond to incoming customer communications in a timely and professional manner.
- Conduct research to provide accurate and helpful information to resolve customer issues.
Qualifications:
- Bilingual in English and Korean.
- At least 6 months of customer service experience.
- High school diploma or equivalent.
- Ability to recognize, apply, and explain product or service knowledge.
- Computer experience and a high-speed internet connection (25mbps or higher).
