Laotian-English Bilingual Healthcare Customer Service Representative

2 weeks ago


Sacramento, California, United States Vensure Employer Services Full time
About Us

Vensure Employer Services is a company that has been making customers happy since 1982. We help companies build engaged, pleased, and profitable customer experiences by combining humanity and technology. We work with many leading brands to provide exceptional customer experiences through various communication channels.

Job Summary

We are looking for a passionate and compassionate individual who can provide peace of mind to our customers. As a Laotian-English bilingual customer service representative, you will be the difference between an average and exceptional customer experience. You will answer customer inquiries, conduct research to resolve issues, and provide product knowledge to customers.

Key Responsibilities
  • Answer incoming customer communications in a timely and professional manner
  • Conduct research to provide accurate and helpful information to customers
Requirements
  • Bilingual in English and Laotian
  • At least 6 months of customer service experience
  • High school diploma or equivalent
  • Ability to recognize and explain product knowledge
  • Computer experience and a high-speed internet connection


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