Cviu Eligibility Supervisor

4 weeks ago

Richmond, Virginia, United States Demo - Maximus Full time
Job Summary

As a Cviu Eligibility Supervisor, you will play a critical role in ensuring the efficient and effective management of cviu operations. This position requires a strong understanding of cviu processes and procedures, as well as excellent leadership and communication skills.

Key Responsibilities
  • Monitor the performance of cviu administrators and provide feedback and education to staff to meet and exceed individual goals.
  • Maintain up-to-date knowledge of all cviu programs and systems, as well as performance requirements and corporate/project policy and procedures.
  • Assist cviu administrators in their completion of data entry and handle escalated tasks.
  • Assist with cviu training classes.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Evaluate the need for training to ensure administrators maintain current knowledge of multiple programs and work closely with the Quality Assurance and Training departments on the implementation of quality and training initiatives.
  • Report any personnel-related issues to Human Resources.
  • Anticipate issues proactively and escalate to management, as appropriate.
  • Review and provide feedback on cviu documentation and processes.
  • Responsible for adhering to established safety standards.
  • Must be able to remain in a stationary position for an extended period of time.
  • Occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
  • Work is constantly performed in an office environment.
  • Perform other duties as assigned by management.
Requirements
  • Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
  • Minimum of three (3) years of related experience.
  • Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
  • Comply with all company required policies, procedures and processes including but not limited to required training.
  • Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
  • A portion of time is normally spent performing individual tasks related to the unit or subunit.
  • Generally supervises semi-skilled employees or a few individual professional contributors.
  • Works on issues of limited scope.
  • Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Monitors daily operations of a unit or subunit. Requires full knowledge of own area of functional responsibility.
  • Frequently interacts with subordinate employees and functional peer groups.
  • Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules.
  • Receives predetermined work assignments that are subject to a moderate level of control and review.
  • Directs subordinates to complete assignments using established guidelines, procedures and policies.

Develop work schedules and assign duties to subordinates to ensure efficiency.

  • Evaluate subordinates' job performance and recommend appropriate personnel action.
  • Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
  • Identify training needs and development opportunities for subordinates.

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