Critical Operations Supervisor

4 weeks ago

Richmond, Virginia, United States QTS Realty Trust , Inc. Full time
Critical Operations Supervisor Job Description

The Critical Operations Supervisor is responsible for the supervision, tactical execution, installation, repair, and maintenance of electrical, mechanical, and plumbing/piping equipment, machinery, and controls located in the interior and exterior of buildings. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

Key Responsibilities:
  • Maintains, establishes, and implements facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws.
  • Develops emergency response planning and response management and reports incident and emergency situations for all mechanical, associated controls, and plumbing systems.
  • Leads, organizes, maintains, monitors, and performs preventive maintenance on all equipment, including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems.
  • Oversees work orders for preventative and corrective maintenance on critical systems and building physical structure. Orders and budgets necessary parts and supervises work to complete all maintenance and perform necessary work.
  • Supervises, operates, and monitors critical and non-critical system equipment and components. Oversees all critical work efforts (including 3rd party contractors) for the safe and compliant operation, maintenance (corrective and preventive), and modification of critical equipment.
  • Leads the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.
  • Reviews and provides inputs in the preparation of and implementation of effective operating budget.
  • Confers with professional operations staff subject matter experts (SMEs) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates.
  • Maintains positive relationships and communication with staff and executive-level management.
  • Utilizes comparative evaluations between mechanical and controls systems performance and key performance indicators to monitor the effectiveness of operational programs through bench-marking and the utilization of best practices.
  • As qualified, performs Building Management System Console operations.
  • Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
  • Supervises the team to have a clean and safe workplace.
  • Provides updates and reporting to the Critical Environment Manager and Site Director.
  • Will stand-in for the Critical Environment Manager role as needed.
  • Will be able to supervise with confidentiality and discretion that will foster a positive environment that carries out local and corporate objectives.
  • Supervises, trains, develops, mentors, and coaches Critical Environment Technicians.
  • Has direct reports and establishes performance goals, monitors progress, and leads in ways to enhance their professional development and success of their team.
Basic Qualifications:
  • Technical college degree or equivalent work experience in lieu of degree.
  • Four or more years of data center experience or equivalent experience.
  • Completion of apprenticeship: Mechanical, Electrical, CPR, AED.
  • Journeyman, or QTS cert CET Level III or equivalent.
Preferred Qualifications:
  • Seven or more years of related experience in Data Centers or similar environment (i.e., critical facilities, military, etc.).
  • Two or more years' experience leading or managing teams.
Knowledge, Skills, and Abilities:
  • Excellent interpersonal skills with the ability to interface with all levels of the organization.
  • Exceptional customer service.
  • Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions, and take corrective action as required.
  • Ability to manage complex situations during off-management hours - single point of contact.
  • Strong written, verbal, and interpersonal skills.
  • Ability to function in a team environment.
  • The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.
  • The ability to acquire and apply job-related knowledge within set guidelines and expectations.
  • Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from

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