Customer Success Team Lead
4 weeks ago
About the Role:
We Are Working is seeking a highly skilled Customer Success Supervisor to join our team. As a Customer Success Supervisor, you will be responsible for leading client engagement efforts, ensuring tasks are completed on time, and maintaining high-quality standards.
Key Responsibilities:
- Lead client engagement efforts, ensuring tasks are completed on time and maintaining high-quality standards.
- Understand client challenges and work closely with them to identify and finalize solutions.
- Build and maintain strong relationships with customers and stakeholders.
- Lead and mentor your team, fostering a collaborative and customer-focused culture.
- Set clear performance expectations, conduct regular reviews, and provide constructive feedback to drive continuous improvement.
- Encourage the team to understand client goals and help them achieve success through our product or service.
- Oversee the management of key customer accounts, building and maintaining strong relationships.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Establish and track key performance indicators (KPIs) for the Customer Success team.
- Use data to identify trends, track customer health, and provide actionable insights for the team and organization.
Requirements:
- Bachelor's degree in a similar or related field is preferred.
- More than 3 years of experience in related fields required with supervisory experience is a plus.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
Work Environment:
This is a full-time, remote position with a flexible schedule. You will be working 100% online and will be required to have a reliable internet connection and a quiet workspace.
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