Customer Success Team Lead

4 weeks ago


Newark, New Jersey, United States Achieve Test Prep Full time

About the Role:

We Are Working is seeking a highly skilled Customer Success Supervisor to join our team. As a Customer Success Supervisor, you will be responsible for leading client engagement efforts, ensuring tasks are completed on time, and maintaining high-quality standards.

Key Responsibilities:

  • Lead client engagement efforts, ensuring tasks are completed on time and maintaining high-quality standards.
  • Understand client challenges and work closely with them to identify and finalize solutions.
  • Build and maintain strong relationships with customers and stakeholders.
  • Lead and mentor your team, fostering a collaborative and customer-focused culture.
  • Set clear performance expectations, conduct regular reviews, and provide constructive feedback to drive continuous improvement.
  • Encourage the team to understand client goals and help them achieve success through our product or service.
  • Oversee the management of key customer accounts, building and maintaining strong relationships.
  • Develop and implement strategies to enhance customer satisfaction and retention.
  • Establish and track key performance indicators (KPIs) for the Customer Success team.
  • Use data to identify trends, track customer health, and provide actionable insights for the team and organization.

Requirements:

  • Bachelor's degree in a similar or related field is preferred.
  • More than 3 years of experience in related fields required with supervisory experience is a plus.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.

Work Environment:

This is a full-time, remote position with a flexible schedule. You will be working 100% online and will be required to have a reliable internet connection and a quiet workspace.



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