Customer Success Supervisor

2 days ago


Newark, New Jersey, United States Jobs for Humanity Full time
Job Summary

We are seeking a highly skilled Customer Success Supervisor to lead our client engagement efforts and ensure the success and satisfaction of our clients. As a key member of our team, you will be responsible for developing and maintaining strong, long-lasting client relationships, overseeing the implementation of customer success strategies, guiding your team, and collaborating with cross-functional departments.

Key Responsibilities
  • Lead client engagement efforts, ensuring tasks are completed on time and maintaining high-quality standards.
  • Understand client challenges and work closely with them to identify and finalize solutions.
  • Build and maintain strong relationships with customers and stakeholders.
  • Lead and mentor your team, fostering a collaborative and customer-focused culture.
  • Set clear performance expectations, conduct regular reviews, and provide constructive feedback to drive continuous improvement.
  • Encourage the team to understand client goals and help them achieve success through our product or service.
  • Oversee the management of key customer accounts, building and maintaining strong relationships.
  • Develop and implement strategies to enhance customer satisfaction and retention.
  • Establish and track key performance indicators (KPIs) for the Customer Success team.
  • Use data to identify trends, track customer health, and provide actionable insights for the team and organization.
Desired Skills and Experience
  • Bachelor's degree in a similar or related field is preferred.
  • More than 3 years of experience in related fields required with supervisory experience is a plus.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
Job Details

Type: Full-Time

Schedule: 8:00 AM - 5:00 PM EST (flexible)

Remote: 100% Online



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