Front Desk Representative/Medical Records Specialist
4 weeks ago
Job Summary
iCare Health Solutions Enterprise is seeking a highly skilled Front Desk Representative/Medical Records Specialist to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously in a fast-paced environment.
Key Responsibilities
- Greet patients and other visitors arriving for appointments, ensuring a warm and welcoming experience.
- Check patients in, verifying demographics, insurances, and authorizations in a timely and accurate manner.
- Responsible for the verification of medical insurance benefits, ensuring seamless communication with patients and healthcare providers.
- Coordinate with patients regarding their insurance benefits and medical provider program, providing clear and concise information.
- Collect all co-payments/balances upfront, maintaining a high level of professionalism and courtesy.
- Call PCPs to obtain referrals and/or authorizations if required by new insurance, demonstrating exceptional communication skills.
- Obtain new providers information to add to NextGen, ensuring accurate and up-to-date records.
- Obtain, verify, and enter patient information into EMR, ensuring the accuracy of all entries.
- Scan paperwork to EMR, maintaining a high level of organization and efficiency.
- Complete end-of-day closing duties, ensuring a smooth transition to the next day.
- Assist in cross-training new personnel on front desk duties, demonstrating a willingness to share knowledge and expertise.
- Answer phones promptly and courteously, handling requests and inquiries, or routing as appropriate.
Requirements
- 1-2 years of Customer Service experience, with a proven track record of providing exceptional service.
- Ability to handle multiple tasks simultaneously in a fast-paced environment, with a high level of organization and efficiency.
- Ability to handle and diffuse patient complaints and disagreements, demonstrating a high level of professionalism and courtesy.
- Exceptional communication and interpersonal skills, with the ability to communicate effectively with patients, healthcare providers, and colleagues.
- Experience navigating Electronic Medical Records and Outlook, with a high level of proficiency.
Preferred Skills
- English and Spanish bilingual, with the ability to communicate effectively with patients and healthcare providers.
Salary Description
$12.00 - $16.00
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Miami, United States iCare Health Solutions Enterprise Full timeJob Type: Full-timeDescriptionGreet patients and other visitors arriving for appointments and provide exceptional customer service.Verify medical insurance benefits and confirm authorization and referrals prior to visit.Collect all co-payments/balances upfront and ensure accurate and timely posting of charges.Coordinate with patients regarding their...
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