Front Desk Associate
5 days ago
About the Role:
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Buffalo Lodging Associates, LLC. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.
Key Responsibilities:
- Guest Check-In/Check-Out: Greet guests, complete the check-in/check-out procedure, and obtain and store pertinent information.
- Cash Handling: Handle cash, credit card information, and goods at the property.
- Guest Services: Identify the needs of each guest and provide relevant information regarding hotel services and amenities to create an accommodating environment for all.
- Reservation Management: Take reservations from incoming callers, input information into the hotel management system, and update/cancel reservations as requested by the guest.
- Scheduling: Work a variety of shifts, including morning and evening shifts, weekends, and holidays.
About Buffalo Lodging Associates, LLC:
Buffalo Lodging Associates, LLC is a hotel management company that prides itself on providing exceptional hospitality and operational excellence. We are committed to creating a welcoming and inclusive environment for our guests and associates alike.
What We Offer:
- Competitive Compensation: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) retirement savings plan, paid vacation and sick time, and paid holidays.
- Professional Development: We are committed to the growth and development of our associates and offer opportunities for training and advancement.
- Team Environment: We foster a collaborative and supportive team environment that encourages open communication and teamwork.
Requirements:
- Customer Service Experience: Previous experience in customer-facing roles, preferably in a hotel setting.
- Computer Skills: Proficiency in computer software, including property management systems, Microsoft Office, and Excel.
- High School Diploma: A high school diploma or equivalent is preferred.
- Valid Driver's License: A valid driver's license and acceptable driving history are required.
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