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Guest Service Representative

2 months ago

Wayne, New Jersey, United States Buffalo Lodging Associates Full time

About the Role:

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Buffalo Lodging Associates. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Greeting and Check-in/Check-out: Greet guests, complete the check-in/check-out procedure, and obtain and store pertinent information.
  • Cash Handling and Reservations: Handle cash, credit card information, and goods at the property, and take reservations from incoming callers while providing excellence in service.
  • Guest Services: Identify the needs of each guest and provide relevant information regarding hotel services and amenities, creating an accommodating environment for all.
  • Communication: Respond to all guest requests in a timely manner, updating and canceling reservations as requested.

About Buffalo Lodging Associates:

Buffalo Lodging Associates is a hotel management company based in Canton, MA, with a portfolio of 50 hotels. We pride ourselves on true hospitality, partnering with respected hotel brands to deliver a best-in-class experience.

What We Offer:

  • Paid Weekly: Enjoy paid weekly compensation.
  • Paid Vacation and Sick Time: Take advantage of paid vacation and sick time.
  • Paid Holidays: Enjoy paid holidays.
  • Tuition Reimbursement: Pursue further education with our tuition reimbursement program.
  • Employee Assistance Program: Access our employee assistance program.
  • Hotel Discounts: Enjoy hotel discounts for yourself, friends, and family.
  • Wellness Programs: Participate in our wellness programs.
  • Monthly Employee Appreciation Activities & Events: Join in our monthly employee appreciation activities and events.
  • Learning and Development Opportunities: Grow with our learning and development opportunities.
  • Employee Referral Program: Take advantage of our employee referral program.