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Front Desk Representative

2 months ago

Fort Wayne Indiana, United States Extended Stay Ft. Wayne North Full time
Job Summary:

As a Front Desk Agent at Extended Stay America - Fort Wayne - North, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our valued customers. Your primary responsibilities will include:

Key Responsibilities:
  • Registering guests and handling check-ins and check-outs in a friendly and efficient manner.
  • Providing information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handling requests for mail, messages, and packages in a timely and courteous manner.
  • Maintaining accurate records and performing administrative tasks as needed.
  • Collaborating with other departments to ensure seamless guest experiences.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or customer service role is preferred.
  • Excellent communication and problem-solving skills, with a strong focus on delivering exceptional guest service.
  • Ability to work effectively in a fast-paced environment, with a high level of attention to detail.
  • Basic knowledge of Microsoft Office and ability to learn hotel-specific software.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive 401(k) retirement plan.
  • A generous paid time off policy.
  • Opportunities for professional growth and development.