Evening Room Service Attendant
2 weeks ago
Position Overview:
The Evening Room Service Attendant is responsible for providing exceptional turndown services for guest accommodations. This role involves cleaning and revitalizing guest rooms as required, alongside fulfilling various housekeeping responsibilities as directed.
Qualifications:
- High School diploma or equivalent preferred, along with experience in hospitality or a related field.
- Ability to communicate information and ideas effectively.
- Quick and accurate decision-making skills when evaluating options.
- Capability to perform well in high-pressure environments.
- Strong listening skills to understand and address concerns from guests and colleagues.
Key Responsibilities:
- Engage with guests and team members in a warm, service-oriented manner.
- Adhere to attendance standards in accordance with company policies, which may vary based on hotel needs.
- Uphold high standards of personal grooming and appearance, including proper uniform and name tag usage.
- Follow all operational standards and regulations to promote safe and efficient hotel management.
- Deliver turndown services to designated guest rooms and suites.
- Refresh and clean guest rooms as necessary.
- Restock the required number of guest rooms during each shift.
- Complete all pre-cleaning tasks, including preparing guest supplies, cleaning materials, and linens for housekeeping carts.
- Remove all waste and soiled linens from guest accommodations.
- Maintain cleanliness and organization in hallways, public areas, and storage closets.
- Report maintenance issues promptly to the Housekeeping Supervisor or Manager.
- Handle lost and found items according to established procedures.
- Perform additional duties as assigned by management.
About the Property:
Located near a prominent public greenspace, this luxury hotel offers a modern and stylish atmosphere with stunning views. Each room is elegantly designed, providing guests with a comfortable and memorable experience. The hotel features a sophisticated lobby, a selection of fine spirits, and a state-of-the-art fitness center, ensuring a high level of service and comfort.
Company Overview:
As a leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across various locations, representing top international brands to luxury and lifestyle accommodations. Our dedicated associates are committed to delivering outstanding service and achieving exceptional results in a culture that encourages excellence.
Benefits:
Eligible full-time employees can enjoy a competitive benefits package that includes:
- Daily Pay options available.
- Comprehensive Medical, Dental, and Vision Coverage.
- Short-Term and Long-Term Disability Income.
- Life Insurance and AD&D Insurance.
- Paid Time Off.
- Employee Assistance Program.
- 401k Retirement Plan.
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