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Housekeeping Attendant

2 months ago

Knoxville, Tennessee, United States the tennessean Full time
Job Summary:

The Housekeeping Attendant-Turn Down provides exceptional turndown service for guest rooms, ensuring a comfortable and relaxing experience for our guests. This role involves cleaning and refreshing guest rooms as needed, performing other housekeeping duties as assigned, and maintaining a high level of customer satisfaction.

Responsibilities:
  • Guest Room Preparation: Provide turndown service to assigned guest rooms and suites, ensuring all amenities are replenished and the room is clean and tidy.
  • Housekeeping Tasks: Clean and refresh guest rooms as needed, restock supplies, and remove trash and dirty linen.
  • Public Area Maintenance: Keep all hallways, public areas, and closets clean, neat, and vacuumed.
  • Reporting and Communication: Report any maintenance repairs or issues to the Housekeeping Supervisor/Manager and handle items for Lost and Found according to hotel standards.
  • Adherence to Hotel Standards: Follow all procedures outlined by the Housekeeping Manager and maintain high standards of personal appearance and grooming.
Requirements:
  • Education and Experience: High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • Communication and Problem-Solving Skills: Must be able to convey information and ideas clearly, evaluate and select among alternative courses of action quickly and accurately, and work well in stressful high-pressure situations.
  • Teamwork and Customer Service: Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests, and approach all encounters with guests and employees in a friendly service-oriented manner.
About The Tennessean:

Perfectly situated alongside downtown Knoxville's largest public greenspace at World's Fair Park, THE TENNESSEAN Personal Luxury Hotel & Residences offers the city's guests and residents a stylish, contemporary atmosphere with dramatic mountain and park views. Each of our 82 rooms are elegantly appointed in contemporary style, complete with fine touches meant to dazzle all five senses.