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Healthcare Operations Supervisor

2 months ago

Minneapolis, Minnesota, United States Capillary Technologies Full time

Position: Healthcare Operations Supervisor

Location: Hybrid

Employment Type: Full-Time

Role Overview:

We are seeking a skilled and committed Healthcare Operations Supervisor to oversee the daily functions of Capillary Technologies' healthcare division. This position demands a robust background in program and project management, outstanding organizational capabilities, and the ability to collaborate effectively with various internal teams and external partners. The Healthcare Operations Supervisor will manage all facets of the operations team and healthcare initiatives, ensuring efficient processes, prompt issue resolution, and effective communication with our clients.

Supervisory Duties:

  • Recruit, interview, onboard, and train new members of the operations team.
  • Manage the daily activities of the department.
  • Conduct timely and constructive performance reviews.
  • Administer disciplinary actions and terminations in line with company policies.

Core Responsibilities:

  • Program Oversight: Manage all elements of the healthcare engagement program, ensuring smooth operations and alignment with the overarching healthcare strategy.
  • Primary Operations Liaison: Act as the main point of contact for clients regarding all operational issues related to the program, ensuring clear communication about timelines, deliverables, and problem resolution.
  • Project Management: Collaborate with internal teams to investigate and resolve issues, ensuring that all tasks are prioritized and executed efficiently.
  • Stakeholder Engagement: Maintain open communication channels with clients and internal teams, providing regular updates on program status and performance metrics.
  • Performance Analysis: Monitor and evaluate program performance metrics, identifying areas for enhancement and implementing necessary adjustments.
  • Problem Resolution: Proactively identify potential challenges and manage the resolution process, coordinating with relevant teams to ensure timely solutions.
  • Expectation Management: Clearly establish and manage client expectations regarding timelines, deliverables, and potential challenges.
  • Documentation: Keep comprehensive records of program processes, issues, resolutions, and performance metrics.
  • Continuous Improvement: Identify opportunities for process enhancements and implement best practices to improve program efficiency and effectiveness.
  • Escalation Management: Serve as a key escalation point for our healthcare partner and be available on-call during specific times.

Qualifications:

  • Experience: At least 5 years of experience in operations or program management, ideally within a global or multinational organization.
  • Project Management Skills: Proven ability to manage complex projects from start to finish.
  • Technical Proficiency: Familiarity with technical systems and integrations, especially those related to loyalty programs.
  • Communication Skills: Exceptional written and verbal communication abilities, capable of conveying complex information clearly to both technical and non-technical audiences.
  • Analytical Skills: Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Client Relationship Management: Demonstrated experience in managing client relationships and setting clear expectations.
  • Team Collaboration: Ability to work effectively with cross-functional teams, promoting a cooperative and productive work environment.
  • Attention to Detail: High level of accuracy and consistency in program management.
  • Adaptability: Ability to adjust to changing priorities and business needs in a dynamic environment.
  • Self-Motivated: Proven capability to take initiative and work independently with minimal supervision, driving projects forward proactively.
  • Education: Bachelor's degree in business, information technology, or a related field. Advanced degrees or certifications in project management or operations management are advantageous.