IT Technical Support Specialist

3 weeks ago


Newport Beach, United States Managed Service Provider Full time
Job Overview

We are the premier Managed Service Provider in the US, seeking an experienced IT Technical Support Specialist to join our team. As a key member of our technical leadership group, you will play a critical role in delivering exceptional customer service and providing innovative solutions to small to medium sized businesses.

Estimated Salary: $80,000 - $100,000 per year, depending on experience.

Key Responsibilities
  • Troubleshoot computer hardware and software issues for clients
  • Install and configure software applications
  • Add/move/changes to user accounts in Active Directory
  • Basic printer and Wi-Fi configuration and support
  • Provide technical support by identifying issues, researching solutions and resolving matters involving computer systems, software & hardware
Requirements
  • A minimum of 5+ years' experience providing end user support
  • Excellent customer service skills
  • Relevant certifications a plus
  • Ability to work independently and with others
  • Analytical and problem solving abilities
  • Candidate must own a reliable car and use it for transportation to client sites
  • Must be Orange County resident


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