Technical Support Specialist
3 weeks ago
Technical Support Specialist
Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Connect Talent Solutions. As a key member of our IT service desk, you will be responsible for providing end-user support via various channels, including phone calls, emails, self-service requests, and walk-in requests.
Your primary goal will be to provide detailed-level answers on Windows & Office applications, while also escalating and routing complex issues and requests to the appropriate teams.
In addition, you will maintain ownership of calls throughout their lifecycle, following up with end-users and escalation teams as needed.
You will research customer concerns and find appropriate resolutions, creating and maintaining case management records of daily problems and remedial actions taken.
RequirementsTo be successful in this role, you will need a minimum of three (3) years of work experience in a federal government environment providing help desk hardware and software support.
Bachelor of Computer Science, Information Systems or related field is preferred, but five (5) years of equivalent work experience in-lieu of education will be considered.
This position is an excellent opportunity for someone who wants to gain valuable career-enhancing experience and contribute to the success of our team supporting the Federal Government and commercial clients.
Estimated Salary Range:$80,000 - $110,000 per year, depending on experience.
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