Technical Support Specialist
1 day ago
We are looking for a Technical Support Specialist to join our team at MSCCN. As a key member of our team, you will be responsible for delivering exceptional support to our clients, resolving complex issues, and continuously improving our processes.
Responsibilities:
- Use effective probing questions to understand customer problems
- Takes ownership of finding solutions by utilizing available resources
- Provides end-to-end solutions when possible
- Cultivate relationships with customers to grow their business prosperity
Requirements:
- Previous experience in technical support driving extreme customer engagement
- Relationship management and knowledge of the tax industry (preferred)
- Intermediate computer skills, including Windows desktop applications
- Excellent analytical, problem-solving, and interpersonal skills
Work Environment:
- Virtual work environment with a collaborative team
- Flexible schedule with opportunities for remote work
- Opportunities for growth and professional development
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