Technical Support Specialist

1 day ago


Virginia Beach, Virginia, United States Intuit Full time
About the Role

We are looking for a Technical Support Specialist to join our team at MSCCN. As a key member of our team, you will be responsible for delivering exceptional support to our clients, resolving complex issues, and continuously improving our processes.

Responsibilities:

  • Use effective probing questions to understand customer problems
  • Takes ownership of finding solutions by utilizing available resources
  • Provides end-to-end solutions when possible
  • Cultivate relationships with customers to grow their business prosperity

Requirements:

  • Previous experience in technical support driving extreme customer engagement
  • Relationship management and knowledge of the tax industry (preferred)
  • Intermediate computer skills, including Windows desktop applications
  • Excellent analytical, problem-solving, and interpersonal skills

Work Environment:

  • Virtual work environment with a collaborative team
  • Flexible schedule with opportunities for remote work
  • Opportunities for growth and professional development


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