Technical Support Specialist
5 days ago
We are seeking a Technical Support Specialist to join our team at theITSC. As a Remote IT Help Desk Agent, you will provide high-touch, white-glove support for corporate IT, business software and mobile devices issues.
Compensation: $60,000 - $80,000 per year, depending on experience.
Job Description:
The Technical Support Specialist will be responsible for providing technical assistance to clients via phone, email, and chat. You will troubleshoot and resolve technical issues related to Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, Adobe Creative Cloud applications, Windows operating systems, and mobile devices.
Required Skills and Qualifications:
- CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications
- Familiarity with server environments, standard network arrangements, and security concepts
- Strong interpersonal and communication skills
- Able to explain technical concepts in a clear, non-technical manner
- Paying close attention to detail and following internal processes
Benefits:
We offer a competitive salary, benefits package, and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply.
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