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Guest Services Supervisor

2 months ago

OH United States Hyatt Place Crocker Park Full time
Job Title: Guest Services Supervisor

Job Summary:

We are seeking a highly skilled Guest Services Supervisor to join our team at Hyatt Place Crocker Park. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Supervise and train front desk staff, ensuring they meet the highest standards of customer service and hotel operations.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Collaborate with other departments to ensure seamless guest experiences, including room service, food and beverage, and housekeeping.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.

Requirements:

  • Minimum 2 years of customer service experience, preferably in a hotel or hospitality setting.
  • Strong leadership and communication skills, with the ability to train and motivate staff.
  • Basic computer skills, including proficiency in hotel software systems.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual with a passion for hospitality, please submit your application, including your resume and a cover letter, to [insert contact information].