Current jobs related to Customer Service Team Leader - Phoenix, Arizona - StateServ Medical

  • Customer Service Team Lead

    7 days ago

    Phoenix, Arizona, United States Acro Service Corp Full time

    Job Title :: Customer Service ManagerJob Summary:Acro Service Corp is seeking a highly skilled Customer Service Manager to lead our customer service team. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage multiple projects simultaneously.Key Responsibilities:Develop and implement...

  • Customer Service Team Lead

    2 weeks ago

    Phoenix, Arizona, United States Acro Service Corp Full time

    Acro Service Corp is seeking a skilled Customer Service Manager to lead our team in delivering exceptional customer experiences. The ideal candidate will have a strong background in customer service, with a minimum of five years of experience in a similar role. They will be responsible for planning, assigning, and overseeing daily tasks of team members,...

  • Team Leader

    3 weeks ago

    Phoenix, Arizona, United States Hawaiian Bros Island Grill - Stine Ventures Phoenix, AZ Full time

    Job OverviewHawaiian Bros Island Grill - Stine Ventures Phoenix, AZ is seeking a dedicated and passionate Team Leader to join our team. As a Team Leader, you will be responsible for ensuring a positive and welcoming experience for our guests, while also supporting the overall success of our restaurant.Key ResponsibilitiesLead by example and embody the Aloha...

  • Associate Team Leader

    2 weeks ago

    Phoenix, Arizona, United States H&R Block Full time

    About the RoleWe are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail operations team, you will play a critical role in ensuring the success of our tax offices during peak season.Key ResponsibilitiesSupport the Multi-Unit Team Leader in overseeing daily operations of the tax office,...

  • Team Leader-Operations

    2 weeks ago

    Phoenix, Arizona, United States American Express Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader-Operations to join our team at American Express. As a Team Leader-Operations, you will be responsible for managing a team of 10-15 B25 Outsourced Program Administrators, providing Program Administrator and/or Authorized Signatory program support to clients.This is a critical role that...

  • Customer Account Leader

    4 weeks ago

    Phoenix, Arizona, United States Swift Transportation Full time

    Job Title: Customer Account LeaderAt Swift Transportation, we are seeking a highly skilled Customer Account Leader to join our team. As a key member of our organization, you will be responsible for building and enhancing customer relationships, ensuring all assigned account activities are performed accurately and efficiently.Key Responsibilities:Build and...

  • Customer Account Leader

    4 weeks ago

    Phoenix, Arizona, United States Swift Transportation Full time

    Job Title: Customer Account LeaderAt Swift Transportation, we are seeking a highly skilled Customer Account Leader to join our team. As a key member of our organization, you will be responsible for building and enhancing customer relationships, ensuring all assigned account activities are performed accurately and efficiently.Key Responsibilities:Build and...

  • UWC Team Leader

    4 weeks ago

    Phoenix, Arizona, United States Chubb Full time

    Job Title: UWC Team LeaderThe P&C Underwriting Center is responsible for managing all aspects of renewal business that meets the Underwriting Center Premium thresholds and other business criteria in support of Chubb Commercial Insurance.Key Responsibilities:Drive the profit and growth of the Commercial Insurance P&C book for the Western Underwriting...

  • Team Leader Operations

    7 days ago

    Phoenix, Arizona, United States American Express Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader Operations to join our team at American Express. As a Team Leader Operations, you will be responsible for managing a team of 10-15 B25 Outsourced Program Administrators, providing Program Administrator and/or Authorized Signatory program support to clients.Key ResponsibilitiesManage a...

  • UWC Team Leader

    2 weeks ago

    Phoenix, Arizona, United States Chubb Full time

    Job Title: UWC Team LeaderThe P&C Underwriting Center is responsible for managing all aspects of renewal business that meets the Underwriting Center Premium thresholds and other business criteria in support of Chubb Commercial Insurance.Key Responsibilities:Drive the profit and growth of the Commercial Insurance P&C book for the Western Underwriting Center,...

  • Phlebotomy Team Leader

    7 days ago

    Phoenix, Arizona, United States Sonora Quest Full time

    Job SummaryAs a Phlebotomy Team Leader, you will be responsible for leading and developing a team of phlebotomists to provide exceptional patient care and quality services. You will serve as a liaison between staff, departments, and management, ensuring effective communication and collaboration. Your strong leadership skills and technical expertise will...

  • Customer Service Representative

    1 month ago

    Phoenix, Arizona, United States Acro Service Corp Full time

    Job Summary:Acro Service Corp is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to...

  • Financial Services Leader

    4 weeks ago

    Phoenix, Arizona, United States OneMain Financial Full time

    About the RoleWe are seeking a highly motivated and results-driven Financial Services Leader to join our team at OneMain Financial. As an Assistant Manager, you will play a key role in creating a work environment that fosters exceptional customer experiences.Key ResponsibilitiesDeliver results related to individual and branch sales and collections goals, as...

  • Project Team Leader

    2 weeks ago

    Phoenix, Arizona, United States Johnson Controls Full time

    Build Your Future with Johnson ControlsJohnson Controls is a global leader in smart, healthy, and sustainable buildings. We're seeking a skilled Project Team Leader to join our team and help us reimagine the performance of buildings to serve people, places, and the planet.What We OfferCompetitive salary and bonus planPaid vacation, holidays, and sick...

  • Customer Service Ambassador

    2 weeks ago

    Phoenix, Arizona, United States Westwind Air Service Full time

    Job OverviewWestwind Air Service is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Ambassador, you will be responsible for providing exceptional customer experiences from start to finish. This includes interfacing with customers, responding to inquiries, and coordinating with various departments to ensure...

  • Service Team Coordinator

    7 days ago

    Phoenix, Arizona, United States Chipotle Full time

    Key Responsibilities:As a Service Leader at Chipotle, you will be responsible for ensuring that high-quality food is served to our customers. This includes monitoring food quality, resolving food quality issues, and supporting food safety initiatives. Additionally, you will help to resolve customer incidents and work to ensure positive customer experiences....

  • Customer Service Representative

    7 days ago

    Phoenix, Arizona, United States Helios Commercial Service Partners Full time

    Job Title: Customer Service RepresentativeAbout the Job:Helios Commercial Service Partners is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering customer inquiries, scheduling service requests, and providing exceptional customer service.Responsibilities:• Answering...

  • Customer Service Team Lead

    4 weeks ago

    Phoenix, Arizona, United States Wells Fargo Full time

    Job SummaryAs a Customer Service Associate Manager at Wells Fargo, you will be responsible for supervising a team of Customer Service Representatives in handling internal and external customer inquiries, complaints, and disputes resolution tasks. Your goal will be to ensure timely completion, quality, and compliance in customer service.Key...

  • Customer Service Representative

    3 weeks ago

    Phoenix, Arizona, United States Acro Service Corp Full time

    Job Title: Call Center RepresentativeAt Acro Service Corp, we are seeking a highly skilled and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service to taxpayers, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Team Lead

    2 months ago

    Phoenix, Arizona, United States Wells Fargo Full time

    Job Summary: As a Customer Service Associate Manager at Wells Fargo, you will be responsible for supervising a team of Customer Service Representatives to ensure timely and quality resolution of customer inquiries, complaints, and disputes. This role requires strong leadership and communication skills to identify opportunities for process improvements and...

Customer Service Team Leader

2 months ago

Phoenix, Arizona, United States StateServ Medical Full time

Job Category :
Order Processing & Dispatch

Requisition Number :
CONTA005397

Job Overview:
StateServ Medical specializes in delivering top-tier DME management solutions designed to streamline operations, enhance efficiency, manage costs, improve care quality, and ultimately elevate patient satisfaction.


Role Summary:
Our cutting-edge technology and unparalleled expertise empower our clients with the insights necessary for timely and informed decision-making, driving significant outcomes. We proudly serve over 100,000 patients daily across the nation.

Key Responsibilities:

  • Enhance team performance by effectively recruiting, selecting, onboarding, training, coaching, and managing the designated staff while embodying StateServ's core values of compassion, service, integrity, innovation, and growth.
  • Monitor and evaluate key performance indicators (KPIs) to assess performance, drive efficiencies, and uphold high service standards. Adjust resources as needed to manage call volumes, order workflows, dispatching, and address basic equipment challenges.
  • Oversee departmental workflows to ensure service quality by regularly monitoring and staffing the team for optimal coverage, including maintaining budgeted staffing levels, creating schedules, managing time-off requests, and balancing overtime.
  • Analyze historical data and current order trends to identify opportunities for reducing call volumes, optimizing workflows, and maintaining quality benchmarks.
  • Collaborate with site leadership and internal stakeholders to foster effective customer service and dispatch operations that reflect the organization's values.
  • Serve as an escalation point for complex customer complaints and requests, utilizing DMETrack and call software to investigate and resolve client escalations, providing clarity and validation of the circumstances surrounding each case.
  • With a strong sense of urgency and commitment to service, address and resolve non-routine and escalated operational issues, ensuring service integrity and fostering positive outcomes.

Additional Responsibilities:
  • Assist senior leadership in the development, interpretation, and implementation of new policies and standard operating procedures as necessary.
  • Provide training or education to external clients regarding the ordering process as required.
  • Perform other duties as assigned or as necessary.

Supervisory Responsibilities:
  • Supervise a team of assigned employees.

Qualifications:
Education:
  • Bachelor's degree in business or a related field is preferred.

Experience:
  • A minimum of 2 years in a supervisory role with experience in directing, training, and coaching others is required.
  • At least 1 year of relevant routing and/or dispatching experience is preferred.
  • Experience in healthcare or medical fields, particularly with durable medical equipment, is strongly preferred.

Skills and Abilities:
  • Ability to lead a contact center team and foster a supportive environment.
  • Strong interpersonal and customer service skills, especially in high-pressure situations.
  • Effective communication skills across all levels, including external vendors and clients.
  • Good organizational, leadership, and decision-making abilities.
  • Proactive and motivated, with a creative and energetic approach.
  • Ability to maintain confidentiality of patient information and adhere to compliance standards.
  • Attention to detail in reviewing employee KPIs.
  • Proficient typing skills for document creation and software usage.

Equipment Requirements:
  • Proficient in PC and business software (MS Office) and web-based tools.
  • Familiarity with contact management software is a plus.

Work Environment:
  • Primarily office-based or remote with minimal exposure to hazardous conditions.
  • Flexibility in scheduling is required to accommodate various time zones.

Physical Requirements:
  • Regular work at a computer terminal and moderate use of telephone equipment.
  • Ability to focus on system information and work orders for quality review.
  • Frequent repetitive motions and prolonged sitting are expected.

Equal Opportunity Employer:
StateServ Medical is committed to equal opportunity and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer a rewarding and enjoyable work environment with competitive benefits and compensation. Join our team to make a meaningful impact in the lives of others.