Associate Team Leader

3 days ago


Phoenix, Arizona, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail operations team, you will play a critical role in ensuring the success of our tax offices during peak season.

Key Responsibilities
  • Support the Multi-Unit Team Leader in overseeing daily operations of the tax office, ensuring quality and consistent execution of Service Standards.
  • Execute and hold tax office associates accountable to Service Standards execution and client service experience.
  • Provide exceptional client service, resolving escalated concerns and ensuring clients are scheduled properly.
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines.
  • Communicate essential information to office associates through daily huddles.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficiency with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude and flexibility to work a flexible schedule.
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a supportive and inclusive work environment for our associates.

We offer a range of benefits, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan. We also provide opportunities for professional growth and development, as well as a fun and dynamic work environment.

At H&R Block, we believe in the power of people helping people. We are committed to building a connected culture that values diversity, inclusion, and belonging.


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