Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at AlignHR Oregon. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide prompt and professional assistance to customers through phone and email channels.
- Develop an understanding of our company's products and services to effectively communicate features and benefits to customers.
- Analyze customer issues or complaints and work towards finding appropriate resolutions.
- Assist customers with order placement, tracking, and fulfillment.
- Provide basic technical assistance to customers and dealers by troubleshooting issues and guiding them through the repair process.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to empathize with customers and maintain a calm and patient demeanor.
- Strong analytical and critical thinking skills to assess customer issues and propose appropriate solutions.
- Previous customer service experience, preferably in a call center environment.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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