Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Cardinal Health. As a Customer Service Representative, you will be responsible for providing proactive solutions, inquiry research and resolution, and root cause analysis to our customers.
Key Responsibilities
- Provide concise, quality customer service in a professional and courteous manner to both internal and external customers
- Field and re-direct incoming calls to the appropriate destination
- Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels
- Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and payments
- Process return authorizations and issue return labels for our customers
- Track and Trace customer orders to ensure delivery of products
- Assist our customers with web registrations and inquiries
- Process credit card payments for our customers
- Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & website
- Edit customer orders as requested by our customers or sales
- Other responsibilities as required to promote customer satisfaction
Requirements
- High School diploma with 1-2 years Customer Service experience or minimum of 2-year degree, preferred
- Extensive phone communication experience, customer service environment
- Knowledge of Microsoft (MS) Office to include Word, Excel, and Outlook
What We Offer
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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