Customer Service Representative

3 weeks ago


Salem, Oregon, United States Cardinal Health Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Cardinal Health. As a Customer Service Representative, you will be responsible for providing proactive solutions, inquiry research and resolution, and root cause analysis to our customers.

Key Responsibilities

  • Provide concise, quality customer service in a professional and courteous manner to both internal and external customers
  • Field and re-direct incoming calls to the appropriate destination
  • Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels
  • Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and payments
  • Process return authorizations and issue return labels for our customers
  • Track and Trace customer orders to ensure delivery of products
  • Assist our customers with web registrations and inquiries
  • Process credit card payments for our customers
  • Daily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & website
  • Edit customer orders as requested by our customers or sales
  • Other responsibilities as required to promote customer satisfaction

Requirements

  • High School diploma with 1-2 years Customer Service experience or minimum of 2-year degree, preferred
  • Extensive phone communication experience, customer service environment
  • Knowledge of Microsoft (MS) Office to include Word, Excel, and Outlook

What We Offer

  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs


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