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Technology Support Specialist
2 months ago
The Academy of Scholars, a progressive private Christian elementary institution, is in search of a dedicated Information Technologist. The selected individual will uphold the IT goals and protocols at the school level by delivering on-site end-user computing assistance, which includes diagnosing, troubleshooting, and resolving hardware, software, network, and instructional technology issues.
The ideal candidate is a dependable, skilled multitasker who can excel in a dynamic environment, consistently meeting expectations and deadlines. This role necessitates strong collaborative abilities and effective communication with both internal and external stakeholders, including vendors. All tasks must be executed accurately, within designated timeframes, and with minimal supervision.
Key Responsibilities
- Provide technical assistance to clients by addressing inquiries, isolating issues, and diagnosing and rectifying unusual situations.
- Ensure that all documentation is meticulously maintained and updated promptly.
- Communicate effectively, both verbally and in writing, with clients, vendors, and staff; maintain the school’s website, and assist with electronic communications such as newsletters.
- Monitor and manage network connections to devices such as printers, switches, servers, and wireless access points.
Expectations
- Exemplary analytical and problem-solving capabilities, with the ability to adapt to emerging needs while providing swift resolutions.
- Strong verbal and written communication skills.
- Customer service-oriented with a keen attention to detail.
Qualifications
- A minimum of 5 years of experience in a similar role providing technical support and troubleshooting in an educational setting.
Experience Requirements
- Demonstrated expertise with Windows 10/11, Apple/Mac devices, Android tablets, and Chromebooks.
- Experience in Enterprise Management and Administration, along with practical knowledge of Google MDM Infrastructure, including Firewalls, Switches, and Applications (Google MDM experience is advantageous).
- Familiarity with Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw, and other relevant cloud-based educational software is a plus.
- Proficiency in Microsoft Office 365 (Teams experience is a plus).
- Knowledge of server hardware.
- Understanding of Centralized Service Tools for Auditing, Helpdesk, and Asset Management.
Certifications:
- Preferred certifications include Apple or Microsoft Technology and/or CompTIA certifications.
- Google Admin Certification or equivalent experience is preferred.
Educational Background:
- A Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
Additional Experience:
- A minimum of 5-7 years of relevant experience in providing end-user support within an enterprise-level organization, managing a Chromebook, Windows, or Mac computing environment, Mobile Device Management, and/or implementing WAN/LAN environments.
- Experience in an academic environment: 2 years (preferred).
- Experience administering Chromebooks: 2 years (preferred).
- Experience with Apple/Mac devices: 2 years (preferred).
- Experience with Google Education: 2 years (preferred).
- Experience with Mobile Device Management: 2 years (preferred).
- Experience with WordPress: 2 years (preferred).
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