Onsite Technical Support Specialist

2 days ago


Cleveland, Ohio, United States The Dignify Solutions LLC Full time
Job Description

We are seeking a highly skilled Onsite Support Engineer to join our team at The Dignify Solutions LLC.

Key Responsibilities:

  • Provide strong computer skills and troubleshoot complex problems
  • Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
  • Experience handling L2/L3 troubleshooting for Windows & MAC OS
  • Experience with Citrix and Microsoft Remote Desktop concepts and administration
  • Knowledge of DHCP, IP routing, VPN, and firewall concepts
  • Experience in supporting minor hardware repairs (Desktop & Laptop)
  • Experience in phone system administration
  • Resolve and close incidents/service requests as per help desk procedures & within SLA
  • Escalate unresolved incidents/service requests within agreed timescales
  • Communicate with clients regarding incident progress
  • Ensure tickets are updated at all times until issues are resolved
  • Perform imaging/reimaging of PCs
  • Perform IMAC (Install, Move, Add and Change)
  • Conduct hardware and software maintenance and support
  • Troubleshoot and resolve PC incidents and/or VIP requests

Requirements:

  • Strong computer skills and ability to troubleshoot complex problems
  • Experience with Microsoft Active Directory and Office 365 concepts and administration
  • Experience handling L2/L3 troubleshooting for Windows & MAC OS
  • Experience with Citrix and Microsoft Remote Desktop concepts and administration
  • Knowledge of DHCP, IP routing, VPN, and firewall concepts
  • Experience in supporting minor hardware repairs (Desktop & Laptop)
  • Experience in phone system administration


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