Onsite Technical Support Specialist
2 days ago
We are seeking a highly skilled Onsite Support Engineer to join our team at The Dignify Solutions LLC.
Key Responsibilities:
- Provide strong computer skills and troubleshoot complex problems
- Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
- Experience handling L2/L3 troubleshooting for Windows & MAC OS
- Experience with Citrix and Microsoft Remote Desktop concepts and administration
- Knowledge of DHCP, IP routing, VPN, and firewall concepts
- Experience in supporting minor hardware repairs (Desktop & Laptop)
- Experience in phone system administration
- Resolve and close incidents/service requests as per help desk procedures & within SLA
- Escalate unresolved incidents/service requests within agreed timescales
- Communicate with clients regarding incident progress
- Ensure tickets are updated at all times until issues are resolved
- Perform imaging/reimaging of PCs
- Perform IMAC (Install, Move, Add and Change)
- Conduct hardware and software maintenance and support
- Troubleshoot and resolve PC incidents and/or VIP requests
Requirements:
- Strong computer skills and ability to troubleshoot complex problems
- Experience with Microsoft Active Directory and Office 365 concepts and administration
- Experience handling L2/L3 troubleshooting for Windows & MAC OS
- Experience with Citrix and Microsoft Remote Desktop concepts and administration
- Knowledge of DHCP, IP routing, VPN, and firewall concepts
- Experience in supporting minor hardware repairs (Desktop & Laptop)
- Experience in phone system administration
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