Service Operations Manager
2 days ago
We are seeking a highly skilled and experienced Service Manager to lead our service operations at Precision Mechanical. As a key member of our team, you will be responsible for overseeing the delivery of exceptional service to our customers, ensuring that our high standards are met, and driving operational efficiency.
Key Responsibilities:
- Team Leadership: Lead and motivate a team of skilled service technicians, ensuring effective training, performance management, and career development.
- Service Operations: Manage all aspects of service operations, including scheduling, dispatching, and follow-ups, to ensure timely and quality service delivery.
- Customer Relations: Maintain high levels of customer satisfaction by ensuring excellent service quality and addressing customer concerns promptly.
- Operational Efficiency: Analyze service operations to identify areas for improvement and implement changes to optimize performance.
- Compliance and Safety: Ensure all services comply with local, state, and federal regulations and promote safety standards across all service activities.
- Budget Management: Manage the service department budget, control costs, and contribute to profitability by optimizing operational processes.
Requirements:
- Minimum of 5 years in a managerial or lead role within the HVAC service industry with a company of similar size and scope of services.
- Proven track record of success in service management.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making capabilities.
- Proficient in service management software and CRM systems.
- Exceptional communication skills, both verbal and written.
What We Offer:
- Competitive salary based on experience.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional growth and development with a leading HVAC company.
- Supportive team environment with a focus on innovation and excellence.
We value diversity in our workplace and encourage applications from all qualified candidates.
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